Electrolux Mobile Air Conditioner Broke Down 2 Times
Our mobile air conditioner broke down 2 times with the "same fault" within the warranty period. (10 july 2023, 3 Jun 2024) According to the relevant law, replacement or refund is required, but it is not accepted, and it is said that the headquarters has ordered repair. my device was taken to service on 3 June 2024 It was taken to the service on June 21, 2024 and brought back as done. The next day it broke down again. 26 Jun. 2024 It was taken to service again and is still waiting for parts. In total, "your device has been in service for 41 days" and they still say that it will take 20 more days for the parts to arrive from abroad. For 60 days I have not used the device and I have been victimized with my whole family in this heat. Documents are attached. I complain about Electrolux and its employees who do not recognize any law, rule or consumer right. Customer experience, product and after-sales services are very bad, victimization after victimization
Dear Valued Customer Mr. Armağan Ç., We would like to express our gratitude for choosing our brand and for taking the time to share your valuable opinions with us. Your feedback is very important to our company and to us. On our journey of customer satisfaction with our slogan "Shape living for the better," we always show great interest in suggestions that will further elevate the already high standards of our company, which operates with a reliable service approach. To provide you with better service, we kindly ask you to continue sharing your thoughts about our products and services with us. We thank our consumers who share their views and suggestions for their trust in our brand. Electrolux Customer Service
Sure, here is the translation of the provided text from Turkish to English: "I have done all of these. The attached documents I sent include the correspondence I had with the email address you provided. **They haven't even read my complaint, they just pasted a standard response. This is not how service should be; this is the level of service quality of the brand.**"
