Our mobile air conditioner broke down 2 times with the "same fault" within the warranty period. (10 july 2023, 3 Jun 2024) According to the relevant law, replacement or refund is required, but it is not accepted, and it is said that the headquarters has ordered repair. my device was taken to service on 3 June 2024 It was taken to the service on June 21, 2024 and brought back as done. The next day it broke down again. 26 Jun. 2024 It was taken to service again and is still waiting for parts. In total, "your device has been in service for 41 days" and they still say that it will take 20 more days for the parts to arrive from abroad. For 60 days I have not used the device and I have been victimized with my whole family in this heat. Documents are attached. I complain about Electrolux and its employees who do not recognize any law, rule or consumer right. Customer experience, product and after-sales services are very bad, victimization after victimization
On October 17, 2021, I purchased an Electrolux LNT7ME46W2 model 510-liter no-frost refrigerator with a bottom freezer. The first breakdown occurred on September 25, 2023, just months before the warranty expired. During the late summer heat, we had to discard more than half of our food and beg neighb...
On November 23, 2022, I purchased an Electrolux dryer from Media Markt. In March 2024, I sent the machine to service for maintenance. The service performed the maintenance, checked the machine, and returned it, stating there were no issues. However, about 10 days later, on April 9, 2024, the machine...
On January 21, 2025, service came for my Electrolux brand Dryer. It is fixed with the camera records of our building. It was stated that there was a capacitor malfunction and waited for the part. On January 30, 2025, the condenser was installed. The machine did not dry again, whereupon it was said t...
I'm really bummed about buying an Electrolux washing machine because it broke down and now I have to deal with the hassle of getting it fixed under warranty. I told the authorized service about the problem on October 23, 2023. They found that there was a malfunction with the mainboard and recommende...
For over a year, I’ve experienced persistent cooling issues with my Electrolux refrigerator. Despite multiple service visits, three motor replacements, and countless interventions, the internal temperature has never dropped below 10°C. We initially refrained from taking legal action, trusting the co...
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