I purchased the Electrolux UltraOne EUOC9GREEN vacuum cleaner on 18.07.2023, and it broke down after one year. I contacted Electrolux customer service for assistance, and they directed me to "Altıyaprak Teknik", an authorized service center in Giresun. I reported the malfunction to the service, and they requested that I send the product to them. I shipped the product to them, and they received it on 01.08.2024. In the following period, I called several times to inquire about the repair status, but I couldn’t get a positive outcome. During my first call, they said they were very busy and would take a look. On my last call on 20.08.2024, they said they were waiting for parts and would inform me. When I didn’t receive any updates, I called customer service again on 10.09.2024 and explained the situation. They responded in a rather indifferent manner, saying they would send an email to the service center and that the service would inform me. However, to this day, I have not received any information.
As of today, 17.09.2024, when I am writing this complaint, my vacuum cleaner has been waiting in service for exactly 48 days. Although the repair time stated in the manufacturer's warranty is 20 working days, this period has doubled, and the product still has not been repaired. During this time, we have experienced significant inconvenience, being deprived of an appliance as essential as a vacuum cleaner. Due to the indifference and negligence of both the technical service and Electrolux customer service, my vacuum cleaner has been waiting for repair for 48 days. We should not be forced to wait any longer for the repair of this product, especially since it is unclear when, or even if, the repair will be completed. Therefore, based on the rights provided to me by the consumer protection laws of the Republic of Turkey, I request that the manufacturer either replace the product with a new one as soon as possible or deposit the current value of the product, ₺8,800, into my account.
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