On January 21, 2025, service came for my Electrolux brand Dryer. It is fixed with the camera records of our building. It was stated that there was a capacitor malfunction and waited for the part. On January 30, 2025, the condenser was installed. The machine did not dry again, whereupon it was said that the heat pump of the machine was defective and the machine had to be taken for this. From January 21, 2025 until today, 17.02.2025, the part has still not arrived and the malfunction has not been fixed. I called the customer service and informed them that the legal period of 20 working days had been exceeded and that a new machine should be provided to me. Although I repeatedly called and submitted my request, they did not return, respond or fix the problem. Why are you selling a product that you cannot supply parts for? Electrolux is a regret, a company that sells without being able to supply parts.
On November 23, 2022, I purchased an Electrolux dryer from Media Markt. In March 2024, I sent the machine to service for maintenance. The service performed the maintenance, checked the machine, and returned it, stating there were no issues. However, about 10 days later, on April 9, 2024, the machine...
I bought an Electrolux dryer on January 1, 2023, but it stopped working on August 14, 2023. I submitted a repair request, and then a service representative called me. They listened to my complaint over the phone and said they would order the necessary spare part. Since then, I've been calling techni...
Allow me to recount the agony I had with my Electrolux white goods and shed light on Electrolux's service operations in general. In November, my Electrolux dryer failed. Initially, they stated it was not covered by the guarantee. I kept my warranty documents safe, found them, and verified that my pr...
The Electrolux brand washing machine purchased 7 years ago failed in the last week of December 2022. I waited 30 days in 2023 for a washing machine to be repaired. In fact, sikayetvar.com had not published my 23505605 complaint. On January 21, 2023, the washing machine, which could be restarted, did...
My Electrolux PerfectCare 800 Washing Machine Dryer broke down when it was just one year old. I requested the technical service to inform me before arriving, but they failed to do so. I ended up changing continents and rushing home in 35 minutes due to their repeated calls. The technician diagnosed ...
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