Electrolux Did Not Fix My Dryer for a Month and Ignored My Replacement Request
On January 21, 2025, service came for my Electrolux brand Dryer. It is fixed with the camera records of our building. It was stated that there was a capacitor malfunction and waited for the part. On January 30, 2025, the condenser was installed. The machine did not dry again, whereupon it was said that the heat pump of the machine was defective and the machine had to be taken for this. From January 21, 2025 until today, 17.02.2025, the part has still not arrived and the malfunction has not been fixed. I called the customer service and informed them that the legal period of 20 working days had been exceeded and that a new machine should be provided to me. Although I repeatedly called and submitted my request, they did not return, respond or fix the problem. Why are you selling a product that you cannot supply parts for? Electrolux is a regret, a company that sells without being able to supply parts.
Dear Consumer Mr. Kıpçak O., We would like to thank you for choosing our brand and for taking the time to share your opinions with us. Your opinions are very valuable to our company and us. In our customer satisfaction journey with our slogan 'Shape living for the better', we always show great interest in suggestions that will further elevate the already high standards of our company, which operates with a reliable service approach. We kindly ask you to continue sharing your thoughts on our company's products and services with us so that we can serve you better. You can reach us on weekdays and Saturdays between 09:00 - 19:00. We thank our consumers who share their views and suggestions for their trust in our brand. Electrolux Customer Service
