My Electrolux EW7HL81W4 dryer broke down, and after inspection by the authorized service center, I was informed that there are issues with the RAM and sensor components. I was also told that these parts cannot currently be sourced from overseas. I have been waiting for approximately 31 days for the parts to be supplied, and during this time, no concrete steps have been taken to resolve the issue. In my conversations with the authorized service center and customer support, I was repeatedly told only that the parts would come from abroad and that I needed to wait. No alternative solution, estimated timeline, or effort to minimize my inconvenience has been offered. Being left in uncertainty for such an extended period without being able to use my appliance is unacceptable.
To resolve the inconvenience I have experienced, I am requesting that my defective dryer either be replaced with a new unit or that I be issued a full refund. I expect this matter to be resolved promptly without further delay.
I bought an Electrolux dryer on January 1, 2023, but it stopped working on August 14, 2023. I submitted a repair request, and then a service representative called me. They listened to my complaint over the phone and said they would order the necessary spare part. Since then, I've been calling techni...
We experienced an issue with our Electrolux washing machine model EW6F4923EB. We were notified on June 3rd about a service request, stating that the drum required replacement. Unfortunately, the part still hasn't arrived, even though it's been two months. Every time we make a call, we are consistent...
My Electrolux PerfectCare 800 Washing Machine Dryer broke down when it was just one year old. I requested the technical service to inform me before arriving, but they failed to do so. I ended up changing continents and rushing home in 35 minutes due to their repeated calls. The technician diagnosed ...
I bought an Electrolux washer-dryer with washing and drying functions, and it broke down in May, just before the warranty expired, tearing clothes. Three technicians had previously arrived, but the problem had not been resolved. The previous service technician wanted to replace the drum and stated t...
My washing machine's drum fell about 20 days ago. The service team told me that the new drum would have to come from overseas and that I would have to wait a month. They told me that even though it was broken, I could still use it without any problems. But later, my machine showed an "EFO" error and...
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