Twelve days ago, the authorized service team came to my address in Tuzla/Istanbul to install my Electrolux built-in electric oven. However, the service team arrived without any technical tools and attempted to complete the installation using only the tools available at home. Since they did not use any measuring equipment, they caused the main power switch of our 10-floor building to trip twice and claimed there was an issue with the electrical installation. However, the built-in cooktop—which had just had its glass replaced the day before—was functioning properly before their visit. During this process, the site’s technical team was also called to the apartment to assess the situation alongside the authorized service. The site technicians used proper measuring equipment and confirmed that there was no issue with the electrical system and that the oven would function correctly if installed properly. Despite this, the service team failed to complete the installation and even made internal modifications to the wiring of the cooktop. Although I’ve contacted customer service several times, it has now been 12 days and the only response I’ve received is that they are “waiting for a reply from the central office.” No alternative service team has been assigned. Even though the product is brand new and under warranty, I still cannot use it. I request the immediate completion of the installation of my built-in cooktop and that my grievance be resolved as soon as possible.
I choose to get a built-in product from a reputable brand. I purchased the Electrolux kgg64362k 60 cm black glass built-in stove from Hepsiburada. On August 16, 2024, the product arrived fast and securely. On Saturday, August 17, 2024, I requested service installation at my address in Bağcılar for a...
The Electrolux 22354560 Puli UK 482 E refrigerator door seal tore about a year ago. On October 25, 2024, an authorized service team visited my address in Buca Evka 1, İzmir to inspect the issue. They charged me ₺600 for the service fee, but did not perform any repair. Instead, they only stated that ...
My Electrolux ESM48310SX dishwasher gave an i5H error on July 23, 2024. After I reported the issue, the Electrolux service in Çorlu, Tekirdağ took the product to their workshop. When they returned it on July 31, the machine showed the exact same i5H error during the very first run. I contacted cust...
I purchased the Electrolux UltraOne EUOC9GREEN vacuum cleaner on 18.07.2023, and it broke down after one year. I contacted Electrolux customer service for assistance, and they directed me to "Altıyaprak Teknik", an authorized service center in Giresun. I reported the malfunction to the service, and ...
two days ago, I gave the Electrolux center a call to set up a service appointment for installation. They told me not to worry, they'd totally take care of everything. But, to my disappointment, there hasn't been any sign of any service personnel since then. So, I reached out to your customer service...
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