I purchased an Electrolux refrigerator with a built-in water dispenser, paying a hefty ₺100,000! However, I was informed that I needed to buy an additional part for the dispenser, which they quoted me ₺8,500 for. It’s been exactly one month since I bought the fridge. Despite my repeated calls for information, all I get is vague responses. They say they will get back to me, but then they disappear.
I’m left wondering whether to be upset about the expensive fridge I bought under the impression that it included a water dispenser, the unexpected ₺8,500 charge for the additional part, or the lack of support from a premium brand like Electrolux. I plan to file a complaint with the Consumer Rights Court. I truly regret this purchase.
I placed an order for the lower basket of an Electrolux dishwasher (Keçiören service), but it's been over a month with no updates or calls. I even contacted customer service, lodged my complaint, and was assured of a callback, but still, no response and no call back. All my home appliances are Elect...
I bought my washing machine as Electrolux, and 2. I also got my dryer from Electrolux. 3. When I called the service, they said the installation kit wasn't available for putting the dryer on top of my washing machine and suggested I could procure it online. 4. After informing the local service that I...
On January 21, 2025, service came for my Electrolux brand Dryer. It is fixed with the camera records of our building. It was stated that there was a capacitor malfunction and waited for the part. On January 30, 2025, the condenser was installed. The machine did not dry again, whereupon it was said t...
I bought an Electrolux dryer on January 1, 2023, but it stopped working on August 14, 2023. I submitted a repair request, and then a service representative called me. They listened to my complaint over the phone and said they would order the necessary spare part. Since then, I've been calling techni...
The Electrolux 22354560 Puli UK 482 E refrigerator door seal tore about a year ago. On October 25, 2024, an authorized service team visited my address in Buca Evka 1, İzmir to inspect the issue. They charged me ₺600 for the service fee, but did not perform any repair. Instead, they only stated that ...
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