Electrolux Refrigerator Defective on Delivery, Replacement Delayed 19 Days

On September 9, 2026, I purchased an Electrolux refrigerator because my existing one broke down. The product arrived on September 10, and on September 12, the authorized service came for the installation. When they opened the box and plugged it in, we noticed that the refrigerator was not working at all, and the technicians drafted an official report confirming the defect. Since it is a large appliance, they told me that the replacement would be handled directly by Electrolux—that the new unit would be delivered to them, and they would bring it, set it up, and collect the defective one. Today is September 28. We have been living WITHOUT A REFRIGERATOR, with a massive fridge sitting right in the middle of our tiny 1-bedroom apartment's living room, and half of our balcony taken up by its box and styrofoam packaging. (It has been 19 DAYS since I bought it!) During this time, I have contacted Electrolux customer service about 6–7 times and the authorized service just as often. They keep telling me that my replacement is "under approval" (for about 15 days now) and that someone will get back to me, but no one ever does. During my conversations with the service center, I learned that the TECHNICAL MANAGER responsible for giving this approval was on vacation and has been back at work since last week. Even though the urgency of my situation was forwarded to him via WhatsApp and email, he hasn't bothered to reply at all. Does this TECHNICAL MANAGER own Electrolux? How can anyone be this careless? Is this really how little Electrolux cares about its global brand image??? In my eyes, the reputation of such a global giant has been completely destroyed due to the incompetence of a few individuals. My advice: choose brands that prioritize customer satisfaction, and definitely stay away from companies where representatives just repeat the same scripted lines like parrots and where you can never reach a real authority. For me, the ELECTROLUX experience has been a HUGE REGRET and a MASSIVE DISAPPOINTMENT. I request that my defective refrigerator be replaced immediately with a new, fully working unit and that this process be completed without any further delay.