Not Cool, Not Quiet - Truth Behind Electrolux EXP34U339HW
Last summer, I purchased the Electrolux EXP34U339HW portable air conditioner, trusting its 12,000 BTU capacity to cool my 24 m² room. Unfortunately, the product failed to meet my expectations. It couldn’t cool the room sufficiently and was far from “silent” as advertised—it runs quite loudly. The first device was replaced, but the second one exhibited the exact same issues. A service technician came to inspect the unit and confirmed the cooling was inadequate. Still, without conducting a proper technical test, they claimed the unit was “functional” and tried to take it back. Despite reaching out to Electrolux Turkey multiple times, I haven’t been offered a lasting solution. This product may lead to serious disappointment for potential buyers. Observation Report Date: August 1, 2025 Subject: Technical performance evaluation of Electrolux EXP34U339HW portable air conditioner 1. Test Conditions – Room: 23 m², north-facing, blackout curtains, no external air leakage – Heat Source: Only a closed TV – Outdoor temperature: 26–27°C – Device settings: Cooling mode, high fan speed, target 16°C – Duration: Operated for 12 continuous hours – Result: Room temperature dropped from 30°C to only 26–27°C 2. Findings – Cooling failure: Couldn’t approach target temperature despite 12,000 BTU rating – Model-wide issue: Both units had the same performance failure – Misleading silence claim: Device runs quite loud – Service response: Cooling issue observed, but no detailed testing performed – No user error: Setup, insulation, and usage were all properly executed 3. Conclusion This model demonstrates recurring technical shortcomings and does not deliver on its advertised promises. The same issue occurring across two separate units indicates a systematic design or manufacturing defect. The product should be considered a “defective good” under consumer protection laws, and a suitable resolution is warranted.
Dear Consumer, Mr. Ufuk Y., We would like to thank you for choosing our brand and for taking the time to share your valuable opinions with us. Your feedback is very important to our company and to us. On our customer satisfaction journey, which we embarked on with the slogan 'Shape living for the better,' our company, which operates with a reliable service approach, always pays great attention to suggestions that will further raise our already high standards. We kindly ask you to continue sharing your thoughts about our company's products and services with us so that we can serve you better. You can reach us on weekdays and Saturdays between 09:00 – 19:00. If you contact our Customer Service, you will be provided with the necessary information regarding the matter. We thank our consumers who share their opinions and suggestions for the trust they have in our brand. Electrolux Customer Service
Hello, for a very long time we have tried to reach you through all communication channels, your official contact addresses, and your social media accounts, and we have conveyed the negative situation we are experiencing with complete transparency, but we have not received any results. Our request and observer report are quite clear. Your product is considered defective because it does not deliver the promised efficiency. We urgently request a refund.
