Electrolux Washer-dryer Making Quite a Racket While Drying
Our Electrolux washer-dryer, which we bought about four years ago, has lately begun to make quite a racket while it's drying clothes. We called for help, and the repairman came out and said the boiler bearing and shock absorbers were both broken. They mentioned that the boiler needs to be replaced entirely, which would involve importing it and cost ₺16,000 plus VAT. The replacement is expected to be completed in approximately 1.5 months. The rapid malfunction of this machine is quite disheartening. I will take legal action and spread the word about my bad experience on social media if my problem is not fixed soon. Please help me get this resolved, no need to create drama.
Dear Valued Customer Mr. İbrahim K., We would like to extend our gratitude for choosing our brand and for taking the time to share your valuable opinions with us. Your feedback is very important to our company and to us. On our journey of customer satisfaction with our slogan "Shape living for the better," we always show great interest in suggestions that will further elevate the already high standards of our company, which operates with a reliable service approach. We kindly ask you to continue sharing your thoughts about our company's products and services so that we can provide you with better service. You can reach us on weekdays and Saturdays between 09:00 – 19:00. We would like to inform you that we will get back to you as soon as possible and that we would like to hear the matter from you again. We thank our consumers who share their views and suggestions for the trust they have in our brand. Electrolux Customer Service
I forwarded it, but unfortunately, no one is interested from there either. Please stop with the classic message and produce a solution.
