Electrolux LNT7ME46W2 Refrigerator Repeated Inverter Failures
On October 17, 2021, I purchased an Electrolux LNT7ME46W2 model 510-liter no-frost refrigerator with a bottom freezer. The first breakdown occurred on September 25, 2023, just months before the warranty expired. During the late summer heat, we had to discard more than half of our food and beg neighbors to store the rest.
The authorized service arrived within 3-5 days, replaced the faulty inverter card free of charge, and the fridge resumed working. However, on June 15, 2024, just 9 months after the repair, it broke down again.
Due to out-of-town travel plans, we once again had to throw away most of our food and plead with neighbors to store our frozen items. Upon our return, we contacted Electrolux for service. On July 8, 2024, the same technician diagnosed another inverter card failure. He informed us that the part was unavailable, estimating a 7-10 day wait if it's in Turkey, or up to 1.5 months if it needs to be ordered from abroad. They charged a service fee without performing any repairs.
After persistent follow-ups (about 8 phone calls), we were told the part isn't available in Turkey and would take 1.5 months to arrive from overseas. This replacement will be at our expense.
We're now without a refrigerator in mid-summer due to a product that has had two inverter failures in three years, with no readily available replacement parts. When we asked how to manage without a fridge for 1.5 months, we were told there's nothing they can do.
It's worth noting that we use this refrigerator in our home in Beşiktaş, not in a village, summer house, or remote location. In short, Electrolux has produced a consistently failing refrigerator with no available spare parts.
Dear Valued Customer Mr./Ms. Seyhan Ü., We would like to extend our gratitude for choosing our brand and taking the time to share your opinions with us. Your feedback is very valuable to our company and to us. On our journey of customer satisfaction with our slogan "Shape living for the better," we always show great interest in suggestions that will elevate the already high standards of our company, which operates with a reliable service approach. To provide you with better service, we kindly ask you to continue sharing your thoughts about our products and services with us. You can reach us on weekdays and Saturdays between 09:00 – 19:00. We thank our consumers who share their views and suggestions for their trust in our brand. Electrolux Customer Service
You can also see Electrolux's funny copy-paste response this way. If you buy a refrigerator from Electrolux, these things will happen to you. Do not buy, do not let others buy.
Since we can't stay without a wardrobe for an additional 1.5 months, we need to buy a new one today. If someone buys the old one for 2-3 thousand liras, at least our expenses would be reduced. Let me add the responses from 3 different second-hand dealers here for future reference. No one buys Electrolux, especially not second-hand. We can never sell it, so we can't take it... Even its scrap isn't worth anything, not even a penny. Poor quality Electrolux. Don't buy it, don't let others buy it... If there is any justice, let the responsible parties be held accountable to the last penny...
