The product I ordered from ebebek arrived defective, how can I get a quick replacement?

About 1.5 months ago, I purchased a Medisana thermometer from the Ebebek store in İzmir Gaziemir. Since I am pregnant, I did not use the product right away. Near my due date, I wanted to test it, only to realize the thermometer did not work at all. When I returned to the store, the staff told me th...

I have been using Ecowell Baby Shampoo for my child for nearly two years and have never had any issues until now. However, the shampoo I recently purchased from Ebebek smelled extremely unpleasant the moment I opened it. Because of this, I have not used the product at all. I still have the receipt ...

Two years ago, I purchased a Litetrax 3 stroller from the Ebebek Bostancı branch. Recently, the brake cable broke, making the stroller completely unusable. I repeatedly asked to purchase a replacement brake cable, even if it meant paying for it, but Ebebek customer service keeps stalling me with the...

On September 16, 2025, I purchased a Baby Mom single breast pump from the Ebebek online store. When I first opened the box and tried to use the product, I discovered that the device did not perform any suction at all. The product was delivered with an invoice and is still under warranty. I immediat...

When I opened my Ebebek delivery (tracking EBHJ1003760854), the Easy-Detangle hair spray had leaked inside the package. The product was damaged and unusable on arrival. I tried to contact Ebebek through the app and was redirected to WhatsApp, but I only got automated/AI responses — there is no real...

In 2024, I purchased a Deerma F628S Ultraviolet humidifier from Ebebek, and the product broke down within just three days. When I went to the store, they said they would repair it, but I stated that a defective product cannot be repaired and requested either a new one or an exchange with another bra...

On August 9, 2025, I purchased a rocking donkey with order number 5830121187 through the Ebebek app, but I keep receiving a rocking lamb instead. Each time I return the product and request an exchange, customer service apologizes and promises to resolve the issue, yet after two weeks I am sent the l...

On 15.06.2025, I purchased the Canyon Travel System Baby Stroller V2 from the e-bebek online store for ₺7999.20 for my soon-to-be-born child, and the product arrived with its warranty certificate. On 06.08.2025, when I opened the package and began assembling the stroller by checking the documents, I...

I purchased a Fisher Price baby magnet puzzle from Ebebek, anticipating a high-quality product based on the strong reputation of both the brand and the store. Upon opening the box, I discovered that 6 pieces were missing, and some of the ones included were duplicates. I truly didn’t expect to encoun...

The Ideal Baby cabinet lock I bought from the eBebek store is supposed to be a child lock, but I say “supposed to” because it comes off without applying any force at all. What a poor-quality product—yet we buy these for our children’s safety. I tested it on multiple surfaces thinking I might be doin...

I purchased a stroller from the Ebebek store at İzmir Egepark, and the canopy of the stroller keeps falling down while my baby is lying in it. Logically, this canopy is supposed to protect from the sun and rain, but we’re unable to use it for that purpose. We went to the Ebebek store about this issu...

Only one box of the two boxes of wet wipes from ebebek in order number 582 650 91 90 was delivered to me today. I asked the delivery person, and they said, “This is all that was given to us.” Although I ordered 24 pieces, only 12 were delivered. I double-checked my order details and payment confirma...

We placed an order from the Ebebek online store during the February discounts on February 22. However, they did not ship our order. They initially stated that it would be shipped within 4 business days, but after 9 business days, we had to call and file a complaint to get them to finally ship it. Wh...

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On 02.02.2025, I ordered 3 Sebamed baby oil products through the Ebebek mobile app with order number 5825****34, but the products arrived damaged. The damaged package, delivered via Hınıs PTT (the bag was soaked in oil), was returned without acceptance. I reported the issue through the Ebebek app an...

I bought a Philips Avent bottle from the ebebek store at 41 Burada Shopping Mall in Izmit for my newborn baby. In less than a month, the 02 teat of the bottle widened, causing our baby to frequently choke while feeding. At first, we were worried that our baby had a nasal congestion, but the next day...

We went to the ebebek store to buy a crib for my daughter. We found one we liked and purchased it. However, the company first sent us the wrong crib. Since the crib is wooden and we needed to wait until my daughter's room renovation was complete, we did not open the box until closer to her birth. Wh...

I purchased a high chair from Ebebek, and after just 20 minutes of use, the legs suddenly gave out, causing my baby to fall! If my older child hadn’t caught him in time, the consequences could have been devastating. I don’t even want to imagine what could have happened. I immediately contacted the ...

I purchased a breast pump from E-Bebek, but it never worked properly from the start. When I returned it to the store, they sent it for warranty service, but when it came back, they claimed there was no issue. However, when I tested it again, it still doesn’t function at all—it doesn’t pump properly,...

On January 30, 2025, I purchased a toy from Ebebek, but just two days later, it stopped working. At first, I thought the battery had died, but after replacing it, the toy would only work for 2 seconds before stopping again. I took it back to the store expecting an exchange or a solution, but they r...