I purchased a Luxus Hamilton baby stroller from Ebebek, and within just three days of use, the right handle bent, and the open-close button started malfunctioning. Concerned about safety and quality, I returned to Ebebek five days after purchase, requesting a refund.
Although their return policy states a 14-day return period, they refused to process my refund because the box had been opened. Instead, they insisted on sending the stroller for service evaluation, claiming I would receive a response within 21 days. It has now been 10 days, and I have received no updates. Meanwhile, my child is small, and in the cold winter months, I urgently need a working stroller.
Since Ebebek won’t process refunds after opening the box, I warn other customers to think twice before purchasing from them! Ebebek, I demand an immediate update and resolution! Has anyone else faced this issue? My service tracking code is 40330962.
On 15.06.2025, I purchased the Canyon Travel System Baby Stroller V2 from the e-bebek online store for ₺7999.20 for my soon-to-be-born child, and the product arrived with its warranty certificate. On 06.08.2025, when I opened the package and began assembling the stroller by checking the documents, I...
I purchased a high chair from Ebebek, and after just 20 minutes of use, the legs suddenly gave out, causing my baby to fall! If my older child hadn’t caught him in time, the consequences could have been devastating. I don’t even want to imagine what could have happened. I immediately contacted the ...
About 1.5 months ago, I purchased a Medisana thermometer from the Ebebek store in İzmir Gaziemir. Since I am pregnant, I did not use the product right away. Near my due date, I wanted to test it, only to realize the thermometer did not work at all. When I returned to the store, the staff told me th...
Two years ago, I purchased a Litetrax 3 stroller from the Ebebek Bostancı branch. Recently, the brake cable broke, making the stroller completely unusable. I repeatedly asked to purchase a replacement brake cable, even if it meant paying for it, but Ebebek customer service keeps stalling me with the...
On September 6, 2025, I ordered the Baby Mom adjustable velcro maternity and nursing pillow (Order No: 4433610719) through Hepsiburada.com, selecting ebebek as the seller. The product was reportedly shipped on September 8th, but ebebek's preferred shipping company held it in storage for four days an...
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