ebebek Did Not Exchange My Damaged Sebamed Baby Oil After One Month

On 02.02.2025, I ordered 3 Sebamed baby oil products through the Ebebek mobile app with order number 5825****34, but the products arrived damaged. The damaged package, delivered via Hınıs PTT (the bag was soaked in oil), was returned without acceptance. I reported the issue through the Ebebek app and requested a product exchange. The next day, the central office contacted me, sent a link via message, and asked for a report and photos, which I promptly provided. I was told that an exchange would be made once the products were returned to the sending store. On 19.02.2025, the products were returned to the sending store, Antalya Ebebek. Despite the products being received, I have been called five times, repeatedly asked whether I want an exchange or a refund. Each time I said exchange, yet they keep calling. Most recently, I was called twice by Antalya Ebebek, asking why I ordered from Antalya and where I live. I explained that I ordered through the app and did not order directly from the Antalya Ebebek store. However, there is still no exchange. I keep messaging through the app—it's been a month—and the only response is, "Necessary action will be taken when the products reach the warehouse." The products were returned to the sender 15 days ago, so what action is still pending, Ebebek? I will file a complaint with the Consumer Arbitration Board.