Ebebek Order EBHJ1003760854 Arrived With Leaking Hair Spray — No Human Support

Ebebek Order EBHJ1003760854 Arrived With Leaking Hair Spray — No Human Support
Meryem
ebebek
9

When I opened my Ebebek delivery (tracking EBHJ1003760854), the Easy-Detangle hair spray had leaked inside the package. The product was damaged and unusable on arrival.

I tried to contact Ebebek through the app and was redirected to WhatsApp, but I only got automated/AI responses — there is no real person to explain the problem to. This is unacceptable.

I request that Ebebek either replace the leaked product immediately or issue a full refund, and that they provide a real customer-service contact (not just an AI bot) so this can be resolved without further delay.

Please confirm next steps and provide a return/replacement reference number.

ebebek
August 12 6:09 PM (10 months after complaint)

Dear parent, thank you for your feedback. The necessary checks have been initiated. We wish you happy days.

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