We placed an order from the Ebebek online store during the February discounts on February 22. However, they did not ship our order. They initially stated that it would be shipped within 4 business days, but after 9 business days, we had to call and file a complaint to get them to finally ship it. When the products arrived, all of them were damaged. We contacted customer service and filed another complaint, and they told us that we would receive a response within 48 hours. However, no one got back to us. When we called again, they simply said, “The warehouse has not responded, and we couldn’t resolve your issue.” We will never shop from this company again, and neither will our family and friends! No company should treat its customers this poorly. We are extremely disappointed with both Ebebek’s online store and its customer service!
On August 18, I purchased a high chair from the Ebebek online store. The estimated delivery date was August 20, but even after 20 days, the product has still not been delivered. I contacted customer service more than 100 times throughout this period. Each time I was told the same thing—“it will be ...
On January 30, 2025, I purchased a toy from Ebebek, but just two days later, it stopped working. At first, I thought the battery had died, but after replacing it, the toy would only work for 2 seconds before stopping again. I took it back to the store expecting an exchange or a solution, but they r...
I purchased a Hubble camera from Ebebek, but after two days, I decided to return it. However, despite the product being completely unused, with its packaging intact and undamaged, Ebebek refused to accept the return. This is completely unacceptable, as I have not even used the product, and there is...
On 02.02.2025, I ordered 3 Sebamed baby oil products through the Ebebek mobile app with order number 5825****34, but the products arrived damaged. The damaged package, delivered via Hınıs PTT (the bag was soaked in oil), was returned without acceptance. I reported the issue through the Ebebek app an...
On May 6, I ordered a scooter through the eBebek app. The same day, I called to request a return, but they told me I could only initiate a return once...
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