Two years ago, I purchased a Litetrax 3 stroller from the Ebebek Bostancı branch. Recently, the brake cable broke, making the stroller completely unusable. I repeatedly asked to purchase a replacement brake cable, even if it meant paying for it, but Ebebek customer service keeps stalling me with the same answer: “We are looking into it.”
For over a month now, every time I call, I am told that a ticket has been created. Yet later, I find out that no such record exists. Most recently, I was given the tracking number CAS-417580-F9M7M2 along with a link, but when I tried to access it, the link had already expired. To make matters worse, customer service was not even aware of this ticket number. When I requested the branch’s phone number, I was redirected to unrelated numbers with no resolution.
This entire process shows me that Ebebek is not standing behind its products and is failing to provide a real solution.
I am requesting that the brake cable be supplied to me for purchase without further delay and that Ebebek provides a clear, fast, and concrete resolution to this issue.
I purchased a stroller from the Ebebek store at İzmir Egepark, and the canopy of the stroller keeps falling down while my baby is lying in it. Logically, this canopy is supposed to protect from the sun and rain, but we’re unable to use it for that purpose. We went to the Ebebek store about this issu...
On 15.06.2025, I purchased the Canyon Travel System Baby Stroller V2 from the e-bebek online store for ₺7999.20 for my soon-to-be-born child, and the product arrived with its warranty certificate. On 06.08.2025, when I opened the package and began assembling the stroller by checking the documents, I...
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About 1.5 months ago, I purchased a Medisana thermometer from the Ebebek store in İzmir Gaziemir. Since I am pregnant, I did not use the product right away. Near my due date, I wanted to test it, only to realize the thermometer did not work at all. When I returned to the store, the staff told me th...
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