In 2024, I purchased a Deerma F628S Ultraviolet humidifier from Ebebek, and the product broke down within just three days. When I went to the store, they said they would repair it, but I stated that a defective product cannot be repaired and requested either a new one or an exchange with another brand. However, they said this was not possible under their sales policy and refused to help. I then applied to the Consumer Arbitration Board, and the case was ruled in my favor. After that, I was given a gift coupon code, but on 31.08.2025, I was unable to use it in the store. I called customer service multiple times but could not reach anyone authorized and was constantly stalled with promises of “today or tomorrow.” No solution was offered, and I was completely dissatisfied with both the store and customer service. Despite paying ₺2,199, both my time and money were wasted. After all these experiences, my trust in the Ebebek brand has been completely shattered. I will never shop there again and will not recommend it to others. Due to the extent of the grievance I have suffered, I demand a refund well beyond the amount I paid.
On January 30, 2025, I purchased a toy from Ebebek, but just two days later, it stopped working. At first, I thought the battery had died, but after replacing it, the toy would only work for 2 seconds before stopping again. I took it back to the store expecting an exchange or a solution, but they r...
I purchased a Hubble camera from Ebebek, but after two days, I decided to return it. However, despite the product being completely unused, with its packaging intact and undamaged, Ebebek refused to accept the return. This is completely unacceptable, as I have not even used the product, and there is...
I bought a sleeping bag for ₺850 from ebebek, and it turned out to be a returned item. I sent it back within a week, anticipating a refund, but the money has yet to appear in my account. During my visit to the store, they recognized the problem and promised it would be taken care of. However, two mo...
About 1.5 months ago, I purchased a Medisana thermometer from the Ebebek store in İzmir Gaziemir. Since I am pregnant, I did not use the product right away. Near my due date, I wanted to test it, only to realize the thermometer did not work at all. When I returned to the store, the staff told me th...
On September 6, 2025, I ordered the Baby Mom adjustable velcro maternity and nursing pillow (Order No: 4433610719) through Hepsiburada.com, selecting ebebek as the seller. The product was reportedly shipped on September 8th, but ebebek's preferred shipping company held it in storage for four days an...
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