About 1.5 months ago, I purchased a Medisana thermometer from the Ebebek store in İzmir Gaziemir. Since I am pregnant, I did not use the product right away. Near my due date, I wanted to test it, only to realize the thermometer did not work at all.
When I returned to the store, the staff told me the product was broken and that I would have to pay for it, even though it had never been used. At the time of purchase, the cashier specifically told me I had a 3-month exchange period. Instead of accepting the product, the store only took a photo of the item and told me to wait for an update. It has been two days, and I have not received any response.
I do not accept being held responsible for the defect of a brand-new product under warranty. I am requesting a full refund of the purchase price. My order number is n182025000404639.
This experience has caused unnecessary stress and inconvenience, especially during pregnancy, and I expect Ebebek to resolve this issue promptly.
I purchased a Hubble camera from Ebebek, but after two days, I decided to return it. However, despite the product being completely unused, with its packaging intact and undamaged, Ebebek refused to accept the return. This is completely unacceptable, as I have not even used the product, and there is...
On 15.06.2025, I purchased the Canyon Travel System Baby Stroller V2 from the e-bebek online store for ₺7999.20 for my soon-to-be-born child, and the product arrived with its warranty certificate. On 06.08.2025, when I opened the package and began assembling the stroller by checking the documents, I...
I purchased a stroller from the Ebebek store at İzmir Egepark, and the canopy of the stroller keeps falling down while my baby is lying in it. Logically, this canopy is supposed to protect from the sun and rain, but we’re unable to use it for that purpose. We went to the Ebebek store about this issu...
I bought a Philips Avent bottle from the ebebek store at 41 Burada Shopping Mall in Izmit for my newborn baby. In less than a month, the 02 teat of the bottle widened, causing our baby to frequently choke while feeding. At first, we were worried that our baby had a nasal congestion, but the next day...
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