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I purchased a DJI 4 model device through Hepsiburada. The screen on the controller malfunctioned, and since the product was still under warranty, I sent it to the Karacasulu Service Center in Istanbul for repair. The service center informed me that the product was purchased from abroad and therefore...

At the beginning of October, I was flying my DJI Mini 4K drone under calm weather conditions and at a low altitude when the device suddenly lost signal. According to the technical specifications in the user manual, the drone should have automatically returned to its takeoff point in case of signal l...

I purchased a DJI Mini 5 Pro drone approximately one week ago, which I was using for commercial purposes. However, the device crashed on its own without any user error. The incident occurred in Adana. Despite the fact that the drone was only four days old and still under warranty, the service center...

I purchased my DJI Mini 4K drone through Trendyol. I had been using it without any issues for a while, but recently, I started experiencing a connection problem between the controller and the drone. To fix the issue, I performed a software update, but now the device cannot connect at all, and I am u...

I purchased a DJI Air 3S Combo drone from Media Markt as an outlet product. I was informed that the device had never been used, and that only the warranty period had started early. However, during my very first flight, without any impact, collision, or misuse, the drone suddenly lost control and des...

For the past two days, my DJI Neo drone has been experiencing serious connection problems. Despite having the Return-to-Home (RTH) function properly set up, the drone gives a “Cannot Return to Location” error mid-flight and starts drifting away as if it’s lost its GPS signal. It’s happened multiple ...

While flying my DJI Mini 4K drone, it suddenly lost all connection with the remote controller without warning. Shockingly, the Return-to-Home (RTH) function, which is supposed to activate in these situations, didn’t work either. The drone was only about 30 meters away—how can a product from a global...

Hello DJI, I’m a user of the DJI Mini 4 Pro, and I experienced a serious issue while filming in ActiveTrack mode. Mid-flight, the drone suddenly lost connection, and instead of executing a stable return-to-home, it veered uncontrollably to the right, flew toward a wooded area, and eventually crashed...

I was flying my DJI Avata when it suddenly lost control, despite me actively piloting it. Without warning, it veered off its intended path and got stuck next to a window, where it began spinning at maximum thrust. The sound it produced was unbearable—easily reaching around 200 dB, which was both dan...

I purchased a DJI Avata 2 drone from Vatan Bilgisayar, and during normal flight, the device suddenly lost control and crashed—without any user error. It took a minor impact, but that was enough to cause the drone to completely shut down. Since then, it won’t turn on at all. I sent the drone to se...

I purchased the DJI Action 5 Pro action camera on April 15, 2025, and according to the product listing, the box was supposed to include the Osmo Action 1.5m Extension Rod Kit (tripod). However, when I opened the package, the tripod was missing. I bought the camera with great excitement, but without...

I’m currently having a serious issue with my DJI RC N3 controller. The up/down (vertical) control stick isn’t working as it should because the screw inside the mechanism has loosened. As a result, when I push the stick up, the drone only responds at about 80% power, making vertical lift slow and inc...

I’m experiencing a major issue with my DJI RS 3 Mini gimbal—it simply won’t start properly. When I power it on, the DJI logo appears and stays frozen. The main menu never loads, and I can’t interact with any functions. It’s completely stuck. I’ve tried everything I can think of: charging it, attemp...

I purchased the DJI Osmo Action 3 Standard Combo on February 5, 2025, after doing careful research. The product specifications claimed up to 180 minutes of battery life, or around 150 minutes in sub-zero temperatures. However, since day one, I’ve only been able to use it for 30–40 minutes at most—no...

I purchased the DJI Mic 1 and unfortunately lost the Lightning adapter that comes with it. Since then, I’ve been trying to find a way to replace it, but I can’t buy it anywhere online—not on your website, not through any authorized reseller, not even third-party platforms. It’s as if DJI doesn’t off...

I recently purchased the DJI Mini 3 Pro, and one of the main reasons I chose this model was for its ActiveTrack (Follow Me) feature. However, the feature doesn’t work at all. After doing some research, I’ve learned that this is a known issue affecting many users, and seems to be a chronic flaw in th...

I’m concerned about the unexpected behavior of my DJI Neo drone. On two separate occasions, the drone completely lost control and suddenly accelerated at an alarming speed, veering sharply to the front and side—without any input from me. Thankfully, it crashed into a soft patch of trees, or the outc...

I’m incredibly disappointed with my DJI Mini 4 Pro. Despite configuring all settings correctly and enabling every available sensor, the drone completely lost control the moment it took off. It shot away at jet speed, without responding to my commands, and crashed about 200 meters away into a wall, b...

I recently purchased the DJI Osmo Mic Mini 2 to use with my iPhone 13 Pro Max for social media content creation. Since I wanted the best quality, I invested in this microphone. However, despite its great design, I can’t use it at all. When connecting via Bluetooth, the microphone does not override ...

I purchased a DJI Osmo Action camera, and after the warranty expired, the screen accidentally broke due to a drop. I immediately contacted DJI customer service, requesting a paid or free repair service for the screen replacement. To my surprise, I was informed that no repair or replacement parts ar...

On January 30, 2025, I purchased a DJI Mini 4 Pro Combo drone from Media Markt Marmara Park. On February 1, 2025, I took it to Şile for a test flight. Before flying, I ensured all firmware updates were completed on January 31, 2025, at Mimaroba Beach. During the first test, the tracking mode didn’t...