CarJet didn’t give me the car I reserved — how can I request a refund?

If CarJet fails to deliver the reserved car, the most effective way to request a refund is by submitting a claim with all supporting evidence through channels that provide a record. Here are some practical steps:

• Gather documentation: Keep the booking confirmation email, proof of payment, and, if possible, photos or messages showing that you went to the pickup location but did not receive the car.

• Help center: Open a ticket at https://www.carjet.com/help with the subject Refund request for undelivered vehicle. Attach all relevant documents and explain what happened.

• Follow up: Reply to the ticket every 48 hours until you receive an update.

• Social media: Send a private message to @CarJet on Facebook or Twitter/X, mentioning your booking number and open ticket — this often speeds up the response.

• Escalate the claim: If you do not receive the refund, file your complaint on Xolvie.