CarJet didn’t give me the car I reserved — how can I request a refund?

On September 10, 2025, I made a car rental reservation through Carjet for a Volkswagen Golf, scheduled for pickup at 8:30 AM at Düsseldorf Airport (Reservation No: cjt-187978*). When I arrived at the rental counter, there was a long queue, and due to the heavy traffic, I was delayed in receiving my ...

On September 21, 2025, I booked a car rental through Carjet in İzmir and also purchased insurance for the booking. However, when I arrived at the Yours Car Rental office to collect the car, I was told that I had to buy a new insurance policy and that €1,200 would be charged (not blocked) from my car...

On August 12, 2024, I rented a car through Carjet in Spain and paid €156 for the vehicle rental plus €43 for insurance. However, when I arrived at the pickup office, no staff members were present. Initially, there was a note stating, “I’ll be back in 5 minutes,” which was later replaced with another...

On September 1, 2025, at 8:00 PM, I rented a Dacia Duster through Carjet, provided by Hit Rentacar in İzmir. After waiting for nearly an hour, a staff member arrived and took us to the Hit Rentacar office, where they tried to give me a much smaller, lower-class vehicle instead of the Dacia Duster I ...

I booked a 10-day rental of an Opel Corsa Diesel Automatic through Carjet with the reservation number cjt-186873847, provided by Emr Car Rental. When I arrived at Antalya Airport to pick up the car, I was offered a Dacia Sandero, which was not the vehicle listed in my reservation. Since this was not...

Today, August 29, 2025, at 12:40 PM, I arrived at Izmir Adnan Menderes Airport at 12:50 PM to pick up my used car using the reservation number CJT-187235126. However, assuming your company had an office for the entire round-trip period, I went to the car rental office located in the air conditioning...

Five months ago, I rented an electric MG model through Carjet at Marseille Airport, France. However, instead of the MG I reserved, I was given a Renault Megane electric vehicle. I used the car for 12 days without any issues and returned it in perfect condition. During drop-off, I was explicitly told...

On August 3, 2025, I made a car rental reservation through Carjet (Reservation No: 180700502) for 6 days at Casablanca Airport. During the booking process, I paid approximately $264, and the confirmation email was sent to me shortly afterward. However, when I arrived at the airport and called the n...

On June 29, 2025, I booked a Citroën C3 through Carjet for pickup at Istanbul Airport, with drop-off in Austria, and paid a €90 prepayment. However, when we arrived at the airport, we were given a Fiat instead — a much smaller vehicle with limited trunk space that couldn’t accommodate our luggage. ...

I booked a 23-day car rental through Carjet and paid a €288 deposit using my debit card. However, when I arrived at the airport to collect the car, I was told that only credit cards were accepted, and the vehicle was not handed over. This requirement was not clearly stated during the booking proces...

On June 13, I made an online car rental booking through Carjet to pick up the vehicle at Istanbul Airport. When I arrived at the rental office, the staff informed me that my driver’s license was considered outdated, and therefore, they could not proceed with the rental. I was told that the full amou...

I booked a car online through Carjet and made a prepayment of €252 in advance. However, when I arrived at the airport to pick up the vehicle, the rental company I was directed to informed me that they had no connection whatsoever with Carjet. They refused to give me the car unless I paid an addition...

I helped my brother rent a car in Tangier, Morocco through the Carjet.com app using my own credit card. The payment was taken, but when they went to pick up the car, they were asked to pay an additional amount. We were never informed about any extra charges during the booking process, which makes th...

I helped my brother book a car rental in Tangier, Morocco through the Carjet.com app, using my own credit card for the payment. The payment was successfully charged, but when he arrived to pick up the car, the local rental company demanded additional money that was never mentioned in the booking ter...

I booked a rental car through CarJet, paid a significant amount—₺—and got absolutely nothing in return. When I arrived, there was no car, no office, and not a single person to speak to. I couldn’t reach anyone to explain the issue, and there was zero customer support available on-site. It was like t...

CarJet is running a well-organized scam, and I’m urging others to take legal action with me. First, they charge you in full for the car rental. Then, when you show up to pick up the vehicle, a local partner (clearly part of the same scheme) finds a way to deny you the car. They demand all kinds of d...

I booked a rental car through CarJet for pickup at Dalaman Airport on 25/10/2024. When we arrived, we found out the rental company only serves foreigners or guests arriving from abroad, so we couldn’t collect the car. As a result, we canceled the reservation on the spot, and an official cancellation...

CarJet lures customers with the promise of low car rental prices. At first glance, the savings seem appealing, prompting customers to book a vehicle through their platform. However, upon arriving at the partner agency to collect the car, many customers are met with unwarranted refusals to honor the ...

On October 12, 2024, at 8 AM, I rented a car from Carjet and Idea Mobility, but there was no car available and no way to contact them—no phone number or address. I don’t expect to get my money back at this point, as it seems they’re exploiting a legal loophole for profit. If my refund isn’t processe...

Hello Carjet, I booked a car rental with Green Motion on your website for September 7-14, 2024, but it didn’t go through because of some issues on Green Motion’s side. I’ve tried everything to sort this out, but I still haven’t gotten my refund of ₺7,266 that was charged to my credit card, even thou...

I booked a rental car through CarJet at Sabiha Gökçen and was charged ₺573 for insurance. They don’t have an office at the airport, nor do they provide a contact number. Instead, I was redirected via email to another agency. However, I was denied the car due to a low Findeks score, and now I can’t g...

On September 29, 2024, we landed in Antalya, and the Carjet rental experience was a disaster from the start. They arrived 45 minutes late at the airport and then took us to their office. While processing the rental, they demanded a €3,000 deposit and claimed my credit card wasn’t working. The real i...

I paid in advance to rent a car through Carjet, but the rental was denied by the company due to a Findeks issue. Despite providing them with documentation that the car wasn’t rented, they are refusing to refund my money. I’ve received no response from their side after submitting the necessary proof....

I made a prepayment to rent a car from Carjet, but I can’t reach them in any way. Not only have I not received my car, but it seems no reservation was even created. There’s no way to contact them besides phone, and that’s also impossible to reach. It seems they don’t have an office in Turkey, which ...

I made a reservation through Carjet, but due to a “Findeks” issue, I was unable to proceed with the car rental. Despite this, they charged my card ₺7,850, and I haven’t been able to get a refund. The website provides no means of contact, and my emails go unanswered. This has been a highly frustrati...