On October 21, I rented a car through Carjet from Sabiha Gökçen Airport, and I was supposed to be met by a staff member at 7:00 AM. However, despite waiting at the airport from 6:30 until 9:00, no one arrived, and I was unable to reach anyone. Carjet also never responded to me in any way.
I had already prepaid the 7-day rental fee (122 euros) with my bank card, but I couldn’t pick up the car and was forced to take a taxi instead. I tried to cancel my reservation, but again, I couldn’t reach anyone. Due to this situation, I am requesting a refund. My reservation number is cjt-191783108. I was especially inconvenienced because it was early in the morning, and even though I live on the European side of Istanbul, I had to wait for hours at the airport.
Because of the issue I experienced, I expect Carjet to refund my payment as soon as possible.
On June 13, I made an online car rental booking through Carjet to pick up the vehicle at Istanbul Airport. When I arrived at the rental office, the staff informed me that my driver’s license was considered outdated, and therefore, they could not proceed with the rental. I was told that the full amou...
On August 7, 2025, I canceled my Carjet reservation with reference number CJT-184209908. After the cancellation, I received an email confirmation stating that my €22.36 payment would be refunded within three days. However, it has now been over a week, and no refund has been processed. I am also fac...
I booked a car online through Carjet and made a prepayment of €252 in advance. However, when I arrived at the airport to pick up the vehicle, the rental company I was directed to informed me that they had no connection whatsoever with Carjet. They refused to give me the car unless I paid an addition...
I booked a rental car through CarJet, paid a significant amount—₺—and got absolutely nothing in return. When I arrived, there was no car, no office, and not a single person to speak to. I couldn’t reach anyone to explain the issue, and there was zero customer support available on-site. It was like t...
I made a prepayment to rent a car from Carjet, but I can’t reach them in any way. Not only have I not received my car, but it seems no reservation was even created. There’s no way to contact them besides phone, and that’s also impossible to reach. It seems they don’t have an office in Turkey, which ...
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