I booked a 23-day car rental through Carjet and paid a €288 deposit using my debit card. However, when I arrived at the airport to collect the car, I was told that only credit cards were accepted, and the vehicle was not handed over.
This requirement was not clearly stated during the booking process. If I had known that a credit card was mandatory, I would never have made the reservation. Despite the fact that I never received or used the vehicle, Carjet still kept the €288 payment.
When I contacted customer service, they simply referred to their credit card policy and refused to issue a refund. I find this situation unfair and misleading. For a company of Carjet’s size and reputation, I expected clearer communication and a more customer-oriented solution.
I request the immediate refund of my €288 payment, as no service was provided and the credit card requirement was not transparently disclosed during booking.
I booked a car online through Carjet and made a prepayment of €252 in advance. However, when I arrived at the airport to pick up the vehicle, the rental company I was directed to informed me that they had no connection whatsoever with Carjet. They refused to give me the car unless I paid an addition...
On September 19, 2025, I rented a Peugeot 208 through Carjet at İzmir Airport. During the booking process, there was no mention of any deposit requirement. However, when I arrived to pick up the car, the rental company demanded a €1,000 deposit. Since this condition had never been disclosed beforeha...
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