On September 10, 2025, I made a car rental reservation through Carjet for a Volkswagen Golf, scheduled for pickup at 8:30 AM at Düsseldorf Airport (Reservation No: cjt-187978*). When I arrived at the rental counter, there was a long queue, and due to the heavy traffic, I was delayed in receiving my ...
On September 21, 2025, I booked a car rental through Carjet in İzmir and also purchased insurance for the booking. However, when I arrived at the Yours Car Rental office to collect the car, I was told that I had to buy a new insurance policy and that €1,200 would be charged (not blocked) from my car...
Between September 1 and 5, 2025, I rented a car in Samos through Carjet (Reservation Code: Res911837). Through Carjet, I purchased the Platinum Damage Waiver (Full Protection) insurance for 1,466 TL (around $49). However, when I arrived to pick up the vehicle from Hertz, I was told that the Carjet i...
On September 19, 2025, I rented a Peugeot 208 through Carjet at İzmir Airport. During the booking process, there was no mention of any deposit requirement. However, when I arrived to pick up the car, the rental company demanded a €1,000 deposit. Since this condition had never been disclosed beforeha...
On August 12, 2024, I rented a car through Carjet in Spain and paid €156 for the vehicle rental plus €43 for insurance. However, when I arrived at the pickup office, no staff members were present. Initially, there was a note stating, “I’ll be back in 5 minutes,” which was later replaced with another...
With reference number CJT-185238223, I rented a car through the Carjet app from Hit Rent a Car in İzmir. When I arrived to pick up the car, the rental agent continuously changed the conditions and tried to force additional charges on me. First, they said they would block €900 on my credit card, and...
On September 1, 2025, at 8:00 PM, I rented a Dacia Duster through Carjet, provided by Hit Rentacar in İzmir. After waiting for nearly an hour, a staff member arrived and took us to the Hit Rentacar office, where they tried to give me a much smaller, lower-class vehicle instead of the Dacia Duster I ...
I booked a 10-day rental of an Opel Corsa Diesel Automatic through Carjet with the reservation number cjt-186873847, provided by Emr Car Rental. When I arrived at Antalya Airport to pick up the car, I was offered a Dacia Sandero, which was not the vehicle listed in my reservation. Since this was not...
Today, August 29, 2025, at 12:40 PM, I arrived at Izmir Adnan Menderes Airport at 12:50 PM to pick up my used car using the reservation number CJT-187235126. However, assuming your company had an office for the entire round-trip period, I went to the car rental office located in the air conditioning...
Five months ago, I rented an electric MG model through Carjet at Marseille Airport, France. However, instead of the MG I reserved, I was given a Renault Megane electric vehicle. I used the car for 12 days without any issues and returned it in perfect condition. During drop-off, I was explicitly told...
On August 3, 2025, I made a car rental reservation through Carjet (Reservation No: 180700502) for 6 days at Casablanca Airport. During the booking process, I paid approximately $264, and the confirmation email was sent to me shortly afterward. However, when I arrived at the airport and called the n...
On August 7, 2025, I canceled my Carjet reservation with reference number CJT-184209908. After the cancellation, I received an email confirmation stating that my €22.36 payment would be refunded within three days. However, it has now been over a week, and no refund has been processed. I am also fac...
On June 29, 2025, I booked a Citroën C3 through Carjet for pickup at Istanbul Airport, with drop-off in Austria, and paid a €90 prepayment. However, when we arrived at the airport, we were given a Fiat instead — a much smaller vehicle with limited trunk space that couldn’t accommodate our luggage. ...
I booked a 23-day car rental through Carjet and paid a €288 deposit using my debit card. However, when I arrived at the airport to collect the car, I was told that only credit cards were accepted, and the vehicle was not handed over. This requirement was not clearly stated during the booking proces...
I rented a car from Carjet, including their so-called “special insurance” package. When I arrived at Wings Rent a Car, I was told that this insurance was not valid, and they demanded a €1,000 deposit instead. They also said the deposit would only be refunded after 30–45 days — by then, I would alrea...
I booked a 3-day car rental in Sarajevo through Carjet on June 6, but the reservation was canceled due to a credit card issue. I was told that the refund would be processed within 3–4 days, yet no refund has been issued, even though weeks have passed. I have contacted Carjet customer service multip...
On June 13, I made an online car rental booking through Carjet to pick up the vehicle at Istanbul Airport. When I arrived at the rental office, the staff informed me that my driver’s license was considered outdated, and therefore, they could not proceed with the rental. I was told that the full amou...
I booked a 7-day car rental through Carjet, scheduled for pickup at Düsseldorf Airport. The platform directed me to a partner company called Flex GO, which offered what seemed like the best price. With full insurance included, the total cost was around $330 (about 11,000 TRY at the time), and I also...
I booked a car online through Carjet and made a prepayment of €252 in advance. However, when I arrived at the airport to pick up the vehicle, the rental company I was directed to informed me that they had no connection whatsoever with Carjet. They refused to give me the car unless I paid an addition...
I helped my brother rent a car in Tangier, Morocco through the Carjet.com app using my own credit card. The payment was taken, but when they went to pick up the car, they were asked to pay an additional amount. We were never informed about any extra charges during the booking process, which makes th...
I helped my brother book a car rental in Tangier, Morocco through the Carjet.com app, using my own credit card for the payment. The payment was successfully charged, but when he arrived to pick up the car, the local rental company demanded additional money that was never mentioned in the booking ter...
I booked a rental car through CarJet, paid a significant amount—₺—and got absolutely nothing in return. When I arrived, there was no car, no office, and not a single person to speak to. I couldn’t reach anyone to explain the issue, and there was zero customer support available on-site. It was like t...
Between 16/02/2025 and 20/02/2025, I rented a vehicle and returned it on 20/02/2025 to Panek Rent A Car in Vienna. On 25/02/2025, the €1000 deposit was refunded to my card. However, on 26/02/2025, €1000 was withdrawn from my card again without any prior notice or request. The transaction was recorde...
I rented a car through CarJet (voucher ID: cjt-160061838) from February 16 to February 20, 2025, and returned it on time to Panek Rent A Car in Vienna on February 20. On February 25, I received my €1000 deposit back to my card as expected. But shockingly, on February 26—just one day later—the exact ...