I am writing to report a problem I experienced with the Insurance Orchard coverage purchased through Carjet for my car rental. I had a one‑time car rental in Valletta, Malta, with Mia Car Rentals, and on 22 March 2026, I had my first-ever damage incident with a rental car. Mia Car Rentals charged me...
On January 4, 2026, I rented a car from Windycar at Istanbul Airport. When returning the vehicle on January 14, 2026, I personally informed the staff that there were 2–3 small scratches on the front part of the car. Although these scratches were minor, I was charged $275. In my opinion, $275. is an...
On September 18, I rented a Citroen Berlingo through Carjet from the company “724” at Sabiha Gökçen Airport and returned it to the same office on September 30. During my 12-day rental period, I experienced several issues. First, they did not give me the vehicle I had selected online. They said they ...
On September 21, 2025, I rented a car through Carjet at Sarajevo Airport (Bosnia and Herzegovina) under Reservation No: cjt-189417802. However, due to my flight being delayed, I arrived at the office late, and the vehicle reserved for me had already been given to someone else. I was also told that i...
On October 21, I rented a car through Carjet from Sabiha Gökçen Airport, and I was supposed to be met by a staff member at 7:00 AM. However, despite waiting at the airport from 6:30 until 9:00, no one arrived, and I was unable to reach anyone. Carjet also never responded to me in any way. I had alr...
On September 10, 2025, I made a car rental reservation through Carjet for a Volkswagen Golf, scheduled for pickup at 8:30 AM at Düsseldorf Airport (Reservation No: cjt-187978*). When I arrived at the rental counter, there was a long queue, and due to the heavy traffic, I was delayed in receiving my ...
On September 21, 2025, I booked a car rental through Carjet in İzmir and also purchased insurance for the booking. However, when I arrived at the Yours Car Rental office to collect the car, I was told that I had to buy a new insurance policy and that €1,200 would be charged (not blocked) from my car...
Between September 1 and 5, 2025, I rented a car in Samos through Carjet (Reservation Code: Res911837). Through Carjet, I purchased the Platinum Damage Waiver (Full Protection) insurance for 1,466 TL (around $49). However, when I arrived to pick up the vehicle from Hertz, I was told that the Carjet i...
On September 19, 2025, I rented a Peugeot 208 through Carjet at İzmir Airport. During the booking process, there was no mention of any deposit requirement. However, when I arrived to pick up the car, the rental company demanded a €1,000 deposit. Since this condition had never been disclosed beforeha...
On August 12, 2024, I rented a car through Carjet in Spain and paid €156 for the vehicle rental plus €43 for insurance. However, when I arrived at the pickup office, no staff members were present. Initially, there was a note stating, “I’ll be back in 5 minutes,” which was later replaced with another...
With reference number CJT-185238223, I rented a car through the Carjet app from Hit Rent a Car in İzmir. When I arrived to pick up the car, the rental agent continuously changed the conditions and tried to force additional charges on me. First, they said they would block €900 on my credit card, and...
On September 1, 2025, at 8:00 PM, I rented a Dacia Duster through Carjet, provided by Hit Rentacar in İzmir. After waiting for nearly an hour, a staff member arrived and took us to the Hit Rentacar office, where they tried to give me a much smaller, lower-class vehicle instead of the Dacia Duster I ...
I booked a 10-day rental of an Opel Corsa Diesel Automatic through Carjet with the reservation number cjt-186873847, provided by Emr Car Rental. When I arrived at Antalya Airport to pick up the car, I was offered a Dacia Sandero, which was not the vehicle listed in my reservation. Since this was not...
Today, August 29, 2025, at 12:40 PM, I arrived at Izmir Adnan Menderes Airport at 12:50 PM to pick up my used car using the reservation number CJT-187235126. However, assuming your company had an office for the entire round-trip period, I went to the car rental office located in the air conditioning...
Five months ago, I rented an electric MG model through Carjet at Marseille Airport, France. However, instead of the MG I reserved, I was given a Renault Megane electric vehicle. I used the car for 12 days without any issues and returned it in perfect condition. During drop-off, I was explicitly told...
On August 3, 2025, I made a car rental reservation through Carjet (Reservation No: 180700502) for 6 days at Casablanca Airport. During the booking process, I paid approximately $264, and the confirmation email was sent to me shortly afterward. However, when I arrived at the airport and called the n...
On August 7, 2025, I canceled my Carjet reservation with reference number CJT-184209908. After the cancellation, I received an email confirmation stating that my €22.36 payment would be refunded within three days. However, it has now been over a week, and no refund has been processed. I am also fac...
On June 29, 2025, I booked a Citroën C3 through Carjet for pickup at Istanbul Airport, with drop-off in Austria, and paid a €90 prepayment. However, when we arrived at the airport, we were given a Fiat instead — a much smaller vehicle with limited trunk space that couldn’t accommodate our luggage. ...
I booked a 23-day car rental through Carjet and paid a €288 deposit using my debit card. However, when I arrived at the airport to collect the car, I was told that only credit cards were accepted, and the vehicle was not handed over. This requirement was not clearly stated during the booking proces...
I rented a car from Carjet, including their so-called “special insurance” package. When I arrived at Wings Rent a Car, I was told that this insurance was not valid, and they demanded a €1,000 deposit instead. They also said the deposit would only be refunded after 30–45 days — by then, I would alrea...
I booked a 3-day car rental in Sarajevo through Carjet on June 6, but the reservation was canceled due to a credit card issue. I was told that the refund would be processed within 3–4 days, yet no refund has been issued, even though weeks have passed. I have contacted Carjet customer service multip...
On June 13, I made an online car rental booking through Carjet to pick up the vehicle at Istanbul Airport. When I arrived at the rental office, the staff informed me that my driver’s license was considered outdated, and therefore, they could not proceed with the rental. I was told that the full amou...
I booked a 7-day car rental through Carjet, scheduled for pickup at Düsseldorf Airport. The platform directed me to a partner company called Flex GO, which offered what seemed like the best price. With full insurance included, the total cost was around $330 (about 11,000 TRY at the time), and I also...
I booked a car online through Carjet and made a prepayment of €252 in advance. However, when I arrived at the airport to pick up the vehicle, the rental company I was directed to informed me that they had no connection whatsoever with Carjet. They refused to give me the car unless I paid an addition...