I booked a 10-day rental of an Opel Corsa Diesel Automatic through Carjet with the reservation number cjt-186873847, provided by Emr Car Rental. When I arrived at Antalya Airport to pick up the car, I was offered a Dacia Sandero, which was not the vehicle listed in my reservation. Since this was not the car I had booked or paid for, I refused to accept it and canceled the rental on the spot.
Despite not using the car at all, my €38 deposit and €65 insurance fee were never refunded. This is the first time I have faced such an issue, and the lack of support from Carjet has been extremely disappointing.
I request that my deposit (€38) and insurance payment (€65) be refunded immediately, as the rental agreement was not honored and I received no service in return.
On September 19, 2025, I rented a Peugeot 208 through Carjet at İzmir Airport. During the booking process, there was no mention of any deposit requirement. However, when I arrived to pick up the car, the rental company demanded a €1,000 deposit. Since this condition had never been disclosed beforeha...
On June 13, I made an online car rental booking through Carjet to pick up the vehicle at Istanbul Airport. When I arrived at the rental office, the staff informed me that my driver’s license was considered outdated, and therefore, they could not proceed with the rental. I was told that the full amou...
On September 1, 2025, at 8:00 PM, I rented a Dacia Duster through Carjet, provided by Hit Rentacar in İzmir. After waiting for nearly an hour, a staff member arrived and took us to the Hit Rentacar office, where they tried to give me a much smaller, lower-class vehicle instead of the Dacia Duster I ...
On August 7, 2025, I canceled my Carjet reservation with reference number CJT-184209908. After the cancellation, I received an email confirmation stating that my €22.36 payment would be refunded within three days. However, it has now been over a week, and no refund has been processed. I am also fac...
On June 23, I rented a Dacia Sandero from the Budget office at Tivat Airport through Booking.com with insurance included. During the rental, a total deposit of €496 (300 + 196) was blocked from my card. As instructed by the office, I returned the car outside working hours by parking it and leaving t...
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