On 09.09.2025, while on duty as a police officer in Istanbul, I was involved in a traffic accident in which my arm and leg were broken. I underwent surgeries due to these fractures and I am still unable to get out of bed. I submitted a compensation claim under my Allianz traffic insurance (Policy No...
For the past 16 days, my claim file under my comprehensive insurance policy with Allianz has not been resolved. For my file numbered 2025 K 76191, both the damage assessment and payment processes have been deliberately delayed. During this time, an expert report was requested several times, and I su...
About a month ago, my home was damaged due to flooding, which should be covered under my home insurance policy with Allianz. After filing my damage claim, I contacted customer service multiple times, but I was constantly delayed with no solution offered. During this process, I suffered a financial l...
On November 7, 2025, we submitted a pre-authorization request at WM Medical Park Pendik Hospital for my mother under Allianz Private Health Insurance and Supplementary Health Insurance coverage. The SGK registration was completed at 11:05, and the request was received by Allianz at 11:08. However, o...
Under my Allianz Home Insurance policy, I filed a claim about two months ago for damage to our house. Despite having a claim file numbered 2025 YB 14297/1, the compensation amounting to approximately ₺600,000 has still not been paid. The insurance company keeps coming up with different excuses to av...
I submitted my cancellation request for my Allianz private pension plan, contract number 55697109, on September 11, 2025. I was informed that I would receive an email and SMS notification once the cancellation was processed, but to this day, I have not received any updates. During this period, I cal...
I canceled my Allianz Private Pension contract on September 30, 2025. During the call, I was informed that the ₺609 withdrawn from my credit card would be refunded to my Akbank card within five business days. However, today is October 10, 2025, and the refund has still not been processed. I have con...
Through Yapı Kredi Bostancı Branch under Allianz, we purchased a health insurance policy by paying around ₺20,000. However, instead of a private health insurance policy, a complementary health insurance policy was mistakenly issued. As a result, we cannot benefit from the coverage and are left in a ...
On 22.08.2025 at 13:38, I was called by a lawyer named G*** on behalf of Allianz Insurance. During the call, she used an unprofessional, condescending, accusatory, and threatening tone. Instead of providing clear and solution-oriented communication, she attempted to intimidate me, behaving not like ...
I was examined at Kocaeli Gebze Medical Park Hospital about 1 month ago, within the scope of Allianz Supplementary Health Insurance. My existing hemorrhoid disease progressed seriously after the examination and an anal fistula occurred. My doctor said I needed surgery. However, the insurance company...
Due to an accident I was involved in on 18/11/2021, I submitted a permanent disability medical board report and filed a compensation claim with Allianz Insurance. Despite providing all the required medical tests and documents they requested, they have continuously delayed the process and prolonged m...
In 2022, believing Allianz Sigorta to be a large and trustworthy company, I purchased a traffic insurance policy with the number 0001-0210-54779063. However, after being involved in an accident on 19.09.2022, I ended up in court. The other party filed both material and moral compensation lawsuits, a...
I asked questions via e-mail and petition 3 weeks ago to clearly find out the coverage of the diseases for which I paid a surprise under Allianz Complementary Health Insurance. The statements in the answers from the company are very vague and open to interpretation: I receive answers such as "The pr...
I have been getting my car insurance from Allianz Insurance since 2007. Until now, I’ve only had one damage claim. A file with the number 2025K49594 was opened on 02/07/2025, but there has been no progress since then. Despite calling the call center multiple times, I haven’t been able to get any cle...
I purchased my car insurance through Göral Sigorta Aracılık Hizmetleri Ltd. Şti., acting as an agent for Allianz Sigorta. The policy number is 0001021062311623. When I requested to cancel this policy, the agency simply refused to process the cancellation. I then sent a formal petition directly to Al...
When we insured our home with Allianz Sigorta, we thought it would help us easily overcome difficult situations and problems, but unfortunately, we experienced the exact opposite due to their extremely poor home damage management. Since 9 a.m., I’ve had to make 4–5 phone calls and repeatedly explain...
Hello, The reason I'm writing about this topic is, first and foremost, to emphasize that everyone should be careful when choosing an insurance provider. This week, I experienced a situation with Allianz Insurance, which rejected a claim for my son's adenoid surgery. Until this year, I had been using...
I am writing this complaint to bring attention to the unethical and obstructive behavior of Allianz Insurance regarding my recent urgent surgery. I have been diagnosed with serious gallbladder issues, including multiple polyps and wall thickening. According to the attending internal medicine doctor,...
I have Allianz Complementary Health Insurance. Recently, I went to Antalya Medical Park Hospital with complaints of fatigue, weakness, and numbness in my body. I first visited the neurology department, where the doctor was very attentive and requested some blood tests and an EMG after the examinatio...
Allianz Insurance refuses to pay the hospital test results by providing various excuses. They deceive people with false statements, making promises they never fulfill. When I contacted customer service, they kept redirecting me without offering a clear solution. Even though my claim meets all the po...
I got travel health insurance from Allianz Insurance and sprained my ankle while abroad. Despite sending all the required documents, I have received no response and cannot reach a contact person. When I called customer service, I found out that the documents I submitted 1.5 months ago were rejected ...
Allianz is unable to complete the TSS transition process. Despite submitting our application 23 days ago, they keep repeatedly requesting the same documents, causing unnecessary delays. We are unable to reach anyone for communication, and our call requests go unanswered. Even though the Allianz regi...
I've been a corporate & individual health insurance policyholder for 27 years, including the last 2 years w/supplementary health insurance. Given that my long-standing insurance company has been renewing my policy with significantly higher premiums in the last 2 years, despite my Lifetime Renewal Gu...
I purchased house insurance from Allianz, and just 15 days later, I faced an insulation problem in my bathroom. I reached out to Allianz for an expert review, but my claim was denied by the expert, who stated that the damage must have happened over a month ago. Just a week after the expert's visit, ...