I would like to share an issue that consumers should be aware of, especially during the insurance renewal period. Last y...ear, I purchased home insurance from Allianz. I had previously authorized automatic renewal/payment, but I cancelled this instruction before the policy expired because I was consid
On 29.06.2026, I purchased a complementary health insurance policy from Allianz Sigorta with policy number 0001071010488...499. On 21.07.2026, I applied to the emergency department of Bursa Medicana Hospital due to high fever. In the emergency room, I was examined by a doctor, laboratory tests were req
I enrolled in an individual pension plan through Allianz, but after realizing that the system was not providing a meanin...gful financial benefit, I decided to leave the program approximately 1.5 years later, in November 2025. After completing the early withdrawal process, I did not receive a refund f
I am an Allianz private health insurance policyholder, and I would like to file a complaint regarding a surgery that was... first approved by pre-authorization and then rejected after the procedure. My surgery took place on 2 April 2026 at Medipo University – Acıbadem Bölge Hastanesi under my Allianz p
We purchased an Allianz Orange Network Supplementary Health Insurance policy through Allianz Sigorta in my wife’s name, ...Z** Ü***. Our policy was continuously active in 2023, 2024, and 2025 without interruption. On March 6, 2026, when our policy period expired and I called Allianz to renew the polic
Within the scope of my Personal Security Insurance policy numbered 0001-0310-05479413, I have the right to one dental ca...re per year. To use this right, on 19/01/2026 in the morning I called Allianz Sigorta via 0850 399 99 99, my request was recorded and I was informed that I would be contacted. A fe
I am experiencing a serious hardship related to my Allianz-insured credit life insurance policy with unemployment covera...ge, which is tied to a loan I took out through ING Bank. My employment was terminated on December 18, 2025, and as a result, I submitted a compensation claim to Allianz on December
On 28–29 November 2025, I noticed that a total of ₺99,582 was charged to my VakıfBank Troy credit card ending in 0381 in... seven separate, password-free transactions, all without my knowledge or consent. Since the merchant slips showed “Allianz” I confirmed with my bank that these transactions were pr
On 09.09.2025, while on duty as a police officer in Istanbul, I was involved in a traffic accident in which my arm and l...eg were broken. I underwent surgeries due to these fractures and I am still unable to get out of bed. I submitted a compensation claim under my Allianz traffic insurance (Policy No
For the past 16 days, my claim file under my comprehensive insurance policy with Allianz has not been resolved. For my f...ile numbered 2025 K 76191, both the damage assessment and payment processes have been deliberately delayed. During this time, an expert report was requested several times, and I su
About a month ago, my home was damaged due to flooding, which should be covered under my home insurance policy with Alli...anz. After filing my damage claim, I contacted customer service multiple times, but I was constantly delayed with no solution offered. During this process, I suffered a financial l
On November 7, 2025, we submitted a pre-authorization request at WM Medical Park Pendik Hospital for my mother under All...ianz Private Health Insurance and Supplementary Health Insurance coverage. The SGK registration was completed at 11:05, and the request was received by Allianz at 11:08. However, o
Under my Allianz Home Insurance policy, I filed a claim about two months ago for damage to our house. Despite having a c...laim file numbered 2025 YB 14297/1, the compensation amounting to approximately ₺600,000 has still not been paid. The insurance company keeps coming up with different excuses to av
I submitted my cancellation request for my Allianz private pension plan, contract number 55697109, on September 11, 2025.... I was informed that I would receive an email and SMS notification once the cancellation was processed, but to this day, I have not received any updates. During this period, I cal
I canceled my Allianz Private Pension contract on September 30, 2025. During the call, I was informed that the ₺609 with...drawn from my credit card would be refunded to my Akbank card within five business days. However, today is October 10, 2025, and the refund has still not been processed. I have con
Through Yapı Kredi Bostancı Branch under Allianz, we purchased a health insurance policy by paying around ₺20,000. Howev...er, instead of a private health insurance policy, a complementary health insurance policy was mistakenly issued. As a result, we cannot benefit from the coverage and are left in a
On 22.08.2025 at 13:38, I was called by a lawyer named G*** on behalf of Allianz Insurance. During the call, she used an... unprofessional, condescending, accusatory, and threatening tone. Instead of providing clear and solution-oriented communication, she attempted to intimidate me, behaving not like
I was examined at Kocaeli Gebze Medical Park Hospital about 1 month ago, within the scope of Allianz Supplementary Healt...h Insurance. My existing hemorrhoid disease progressed seriously after the examination and an anal fistula occurred. My doctor said I needed surgery. However, the insurance company
Due to an accident I was involved in on 18/11/2021, I submitted a permanent disability medical board report and filed a ...compensation claim with Allianz Insurance. Despite providing all the required medical tests and documents they requested, they have continuously delayed the process and prolonged m
In 2022, believing Allianz Sigorta to be a large and trustworthy company, I purchased a traffic insurance policy with th...e number 0001-0210-54779063. However, after being involved in an accident on 19.09.2022, I ended up in court. The other party filed both material and moral compensation lawsuits, a
I asked questions via e-mail and petition 3 weeks ago to clearly find out the coverage of the diseases for which I paid ...a surprise under Allianz Complementary Health Insurance. The statements in the answers from the company are very vague and open to interpretation: I receive answers such as "The pr
I have been getting my car insurance from Allianz Insurance since 2007. Until now, I’ve only had one damage claim. A fil...e with the number 2025K49594 was opened on 02/07/2025, but there has been no progress since then. Despite calling the call center multiple times, I haven’t been able to get any cle
I purchased my car insurance through Göral Sigorta Aracılık Hizmetleri Ltd. Şti., acting as an agent for Allianz Sigorta.... The policy number is 0001021062311623. When I requested to cancel this policy, the agency simply refused to process the cancellation. I then sent a formal petition directly to Al
When we insured our home with Allianz Sigorta, we thought it would help us easily overcome difficult situations and prob...lems, but unfortunately, we experienced the exact opposite due to their extremely poor home damage management. Since 9 a.m., I’ve had to make 4–5 phone calls and repeatedly explain
