On September 10, 2025, I made a car rental reservation through Carjet for a Volkswagen Golf, scheduled for pickup at 8:30 AM at Düsseldorf Airport (Reservation No: cjt-187978*). When I arrived at the rental counter, there was a long queue, and due to the heavy traffic, I was delayed in receiving my service number. By the time it was my turn, it was around 9:00 AM.
However, the agent canceled my reservation, claiming that the vehicle was not collected within one hour of the pickup time and refused to hand over the car. Since I urgently needed a vehicle, I was forced to book another reservation on the same website for 11:00 AM, paying again.
Afterward, I contacted Carjet customer support to request a refund for the first canceled booking, but I only received an automatic response denying my claim. I paid approximately $80 by credit card, and my booking was not part of any insurance or promotional offer.
The delay was clearly due to queue congestion, not my fault, and the company’s inflexible handling caused significant inconvenience. I therefore request a full refund for the amount paid for the first reservation and an apology for the unfair treatment.
On September 25, I made a reservation at Sixt Düsseldorf Airport (Flughafen) to rent a Volkswagen T-Roc (Reservation No: 9604819317). Due to a 40-minute flight delay, I arrived slightly later than planned. However, upon arrival, I was informed that my reserved vehicle had been given to someone else....
On September 21, 2025, I rented a car through Carjet at Sarajevo Airport (Bosnia and Herzegovina) under Reservation No: cjt-189417802. However, due to my flight being delayed, I arrived at the office late, and the vehicle reserved for me had already been given to someone else. I was also told that i...
On August 7, 2025, I canceled my Carjet reservation with reference number CJT-184209908. After the cancellation, I received an email confirmation stating that my €22.36 payment would be refunded within three days. However, it has now been over a week, and no refund has been processed. I am also fac...
On August 3, 2025, I made a car rental reservation through Carjet (Reservation No: 180700502) for 6 days at Casablanca Airport. During the booking process, I paid approximately $264, and the confirmation email was sent to me shortly afterward. However, when I arrived at the airport and called the n...
I booked a 23-day car rental through Carjet and paid a €288 deposit using my debit card. However, when I arrived at the airport to collect the car, I was told that only credit cards were accepted, and the vehicle was not handed over. This requirement was not clearly stated during the booking proces...
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