On September 21, 2025, I rented a car through Carjet at Sarajevo Airport (Bosnia and Herzegovina) under Reservation No: cjt-189417802. However, due to my flight being delayed, I arrived at the office late, and the vehicle reserved for me had already been given to someone else. I was also told that it was legally impossible to deliver the car without a child seat and that I should obtain one from outside. Because of this, the office staff said they could not give me the vehicle and provided an official document stating “res cancelled” (canceled).
After all of this, I contacted Carjet multiple times via email and submitted the situation with all supporting documents. However, I repeatedly received automated responses, and Carjet refused to issue a refund on the grounds of a “no-show.” In reality, I did go to the office to pick up the car, but the service was not provided. I also learned that Carjet did not make any payment to Avis, the rental company, due to the delay and that Avis did not charge anything since I did not receive the service. In other words, Carjet is keeping the payment even though they paid nothing to the provider, and I do not believe they have the right to penalize me.
Despite contacting them several times over the past month, no solution has been provided. I request a full refund of the $340 USD charged to my credit card. I will no longer choose Carjet for personal or corporate use and will not recommend them to others.
I booked a 3-day car rental in Sarajevo through Carjet on June 6, but the reservation was canceled due to a credit card issue. I was told that the refund would be processed within 3–4 days, yet no refund has been issued, even though weeks have passed. I have contacted Carjet customer service multip...
On July 7, I booked a rental car in Sarajevo through Booking.com with the company 387 Rentacar. A total of ₺9.816,25 was charged to my credit card. On July 20, I arrived at the company’s office exactly on time to collect the car, but the vehicle was never delivered. Since that day, I have contacted ...
I booked a car online through Carjet and made a prepayment of €252 in advance. However, when I arrived at the airport to pick up the vehicle, the rental company I was directed to informed me that they had no connection whatsoever with Carjet. They refused to give me the car unless I paid an addition...
On July 7th, I rented a car from 387 Rentacar in Sarajevo through Booking.com, and my credit card was charged ₺9,816.25. Despite arriving at the office on time to pick up the car on July 20th, it was never delivered. Since then, I've contacted Booking customer service numerous times, emailed six tim...
On October 21, I rented a car through Carjet from Sabiha Gökçen Airport, and I was supposed to be met by a staff member at 7:00 AM. However, despite waiting at the airport from 6:30 until 9:00, no one arrived, and I was unable to reach anyone. Carjet also never responded to me in any way. I had alr...
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