On September 18, I rented a Citroen Berlingo through Carjet from the company “724” at Sabiha Gökçen Airport and returned it to the same office on September 30. During my 12-day rental period, I experienced several issues. First, they did not give me the vehicle I had selected online. They said they wouldn’t hand over the car because I didn’t have a credit card, then later told me I could pay in cash and gave me a different vehicle instead.
When I returned the car, they demanded €500 in cash for a tiny dent, no bigger than a lentil. The damage was in a spot that was barely visible, and they issued a made-up damage report. They told me that Carjet would collect the payment and that this would be the procedure even if I didn’t have insurance. I have rented cars from airports many times before, and I have never encountered anything like this.
I contacted 724’s customer service, but I did not receive a positive response, and they told me the money would not be refunded. I request that this unfair practice be corrected and that the €500 taken from me be refunded.
I booked a 23-day car rental through Carjet and paid a €288 deposit using my debit card. However, when I arrived at the airport to collect the car, I was told that only credit cards were accepted, and the vehicle was not handed over. This requirement was not clearly stated during the booking proces...
On August 12, I rented a car for a day from Sabiha Gökçen Airport. When returning the car, I noticed a dent on the trunk that clearly wasn’t caused by a metal impact but looked like it was made by a punch (there was no paint damage). I noticed this and informed the person receiving the vehicle. I wa...
On October 21, I rented a car through Carjet from Sabiha Gökçen Airport, and I was supposed to be met by a staff member at 7:00 AM. However, despite waiting at the airport from 6:30 until 9:00, no one arrived, and I was unable to reach anyone. Carjet also never responded to me in any way. I had alr...
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