On September 21, 2025, I booked a car rental through Carjet in İzmir and also purchased insurance for the booking. However, when I arrived at the Yours Car Rental office to collect the car, I was told that I had to buy a new insurance policy and that €1,200 would be charged (not blocked) from my card. The staff explained that the amount would be refunded after about 45 days based on the current exchange rate, and if I refused, they would not deliver the vehicle.
As a result, I was left stranded in the evening with no car, and I had to rent from another company to continue my trip. I had already paid €211 to Carjet for the original booking, but despite not receiving the car, no refund was issued. When I contacted Carjet’s customer support, they simply stated that a refund would not be possible, offering no real explanation.
This is the first time I have encountered such an issue, despite renting vehicles every year. My reservation number is CJT-189279068, and I have kept all the invoices and payment records as proof.
I request an immediate refund of the €211 payment, as I was denied the insured vehicle I paid for and left completely unsupported by both Carjet and Yours Car Rental.
On September 19, 2025, I rented a Peugeot 208 through Carjet at İzmir Airport. During the booking process, there was no mention of any deposit requirement. However, when I arrived to pick up the car, the rental company demanded a €1,000 deposit. Since this condition had never been disclosed beforeha...
On August 7, 2025, I canceled my Carjet reservation with reference number CJT-184209908. After the cancellation, I received an email confirmation stating that my €22.36 payment would be refunded within three days. However, it has now been over a week, and no refund has been processed. I am also fac...
Between September 1 and 5, 2025, I rented a car in Samos through Carjet (Reservation Code: Res911837). Through Carjet, I purchased the Platinum Damage Waiver (Full Protection) insurance for 1,466 TL (around $49). However, when I arrived to pick up the vehicle from Hertz, I was told that the Carjet i...
I booked a 23-day car rental through Carjet and paid a €288 deposit using my debit card. However, when I arrived at the airport to collect the car, I was told that only credit cards were accepted, and the vehicle was not handed over. This requirement was not clearly stated during the booking proces...
On June 13, I made an online car rental booking through Carjet to pick up the vehicle at Istanbul Airport. When I arrived at the rental office, the staff informed me that my driver’s license was considered outdated, and therefore, they could not proceed with the rental. I was told that the full amou...
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