On June 13, I made an online car rental booking through Carjet to pick up the vehicle at Istanbul Airport. When I arrived at the rental office, the staff informed me that my driver’s license was considered outdated, and therefore, they could not proceed with the rental. I was told that the full amount would be refunded to my account.
However, despite this assurance, the refund has not been processed. The payment of €238.37 was charged to my credit card, and I have been waiting for the money to be returned. My reservation reference number is CJT-176431474, and my email address is e*******@web.de**.
I request that Carjet refund the €238.37 payment immediately, as I did not use the service, and the cancellation was initiated by the rental company, not by me.
On August 7, 2025, I canceled my Carjet reservation with reference number CJT-184209908. After the cancellation, I received an email confirmation stating that my €22.36 payment would be refunded within three days. However, it has now been over a week, and no refund has been processed. I am also fac...
On October 21, I rented a car through Carjet from Sabiha Gökçen Airport, and I was supposed to be met by a staff member at 7:00 AM. However, despite waiting at the airport from 6:30 until 9:00, no one arrived, and I was unable to reach anyone. Carjet also never responded to me in any way. I had alr...
I booked a 10-day rental of an Opel Corsa Diesel Automatic through Carjet with the reservation number cjt-186873847, provided by Emr Car Rental. When I arrived at Antalya Airport to pick up the car, I was offered a Dacia Sandero, which was not the vehicle listed in my reservation. Since this was not...
On September 21, 2025, I booked a car rental through Carjet in İzmir and also purchased insurance for the booking. However, when I arrived at the Yours Car Rental office to collect the car, I was told that I had to buy a new insurance policy and that €1,200 would be charged (not blocked) from my car...
I booked a 3-day car rental in Sarajevo through Carjet on June 6, but the reservation was canceled due to a credit card issue. I was told that the refund would be processed within 3–4 days, yet no refund has been issued, even though weeks have passed. I have contacted Carjet customer service multip...
Comments