Refund Request For Not Finalised Car Rental With Carjet
On 20 August 2026 I had a car rental booked with Car Jet at Santorini airport. During the booking process I paid online with a Visa prepaid debit card and there was no clear information on the website or in the confirmation that American Express would not be accepted for the security deposit when collecting the car. When I arrived at the local partner’s desk in Santorini, they refused to give me the car because they do not accept American Express, which is the credit card I had available for the deposit. As a result I was left without the booked vehicle and I am currently having to move around Santorini by taxi, which is very inconvenient. I consider this situation unfair because I completed the payment correctly with a Visa prepaid card and I was not informed in advance that American Express would not be accepted at the counter. After this incident I contacted Car Jet by phone, where they informed me that they would not refund me, and I later sent an email to customer service, to which I have not yet received any reply. I am requesting a full refund of the amount paid for this booking, as the car was never provided to me due to missing information on the accepted payment cards at the time of booking.
