On October 16, 2025, at 13:17, I made a purchase of 6 items totaling $252 USD at the Bershka store in IST–Buyaka Mall, using Akbank QR Payment (Invoice No: 16626-31-037602, Transaction No: 50026).
The next day, October 17, 2025, at 10:53, I returned 3 of those items to the same store. Although the return invoice was issued without issue, during the QR refund process a technical error occurred, and instead of receiving a refund, a new charge of $125 was made to my card (Transaction No: 23155).
When I informed the store associate about the mistake, they said the refund invoice would be canceled, but at 11:32 a.m. the same day, another error occurred during cancellation, and an additional $125 was withdrawn from my card (Transaction No: 23158).
In total, $375 was charged to my account, while the 3 returned items were physically handed back on October 17. I spoke with Mr. Y** (store staff)** and Mr. B** (regional manager)**, who initially said the refund would be made in cash, but later claimed that cash refunds above $300 could not be processed.
Despite contacting the store and Bershka customer service multiple times and sending emails, I have not received any response or refund in over 15 days.
I demand that the $375 wrongly charged to my card be immediately refunded and that the issue be formally resolved to prevent further inconvenience.
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