I Face an Unacceptable Delivery Delay With My Bershka Order

On 28 November 2025, I placed an order on the Bershka website with order number 40254293413. This order included several items—striped rustic pants, a heavy cotton short-sleeved T-shirt, a knitted sweater, and a pocketed oversized sweatshirt. However, none of these products has been delivered to me.

When I contacted Bershka customer service regarding the delay, I was informed that they were experiencing high order volume and that my order would not be shipped until 29 December 2025. I find it unacceptable that an order placed on 28 November is postponed for such an extended period due to internal workload, especially without offering any alternative solution or compensation.

I request that my order be shipped and delivered to me as soon as possible without any further delay. If immediate shipment is not possible, I ask that my order be cancelled at no cost to me and that a full refund for all purchased items be issued promptly.