On October 18, 2025, I placed an order on Trendyol for a red puffer jacket from Bershka (Order No: 10591254488). Even though the estimated ship date has passed, the item still shows as “being prepared” and has not been shipped to me.
For about 2–3 weeks, I submitted multiple cancellation requests, but each one was denied.
During this period, I contacted Trendyol customer service multiple times, but I kept receiving negative responses and no resolution. I’m paying $43 in three installments for a total of $43, and the installment charges are still ongoing—yet I haven’t received the product, nor have cancellation and refund been processed. The delivery address is Sapanca, Sakarya.
This is the first time I’ve faced such an issue, and I no longer plan to use Trendyol. Because I urgently needed a winter coat, I had to buy another one.
I request that my order be canceled immediately and that my payment be refunded without further delay.
I purchased a sweatshirt and tracksuit set from Bershka via Trendyol on 28 November, and my order number is 10736737956. Although many days have passed since the purchase, the order status still appears as “preparing,” and the products have not been shipped or delivered to me. I contacted customer s...
On October 29, 2025, I ordered a men’s leather jacket for $59 at the Bershka store in Adana Optimum. My order number is 40247642969. On October 30, I was told the item had shipped, but 13 days later it still hasn’t been delivered. During this time, I called the store 4–5 times and visited twice. Eac...
On March 23, 2025, I placed an order through the Bershka website with Order No: 40296288882. My order was split into two separate shipments in the system. Although Shipment 2/2 (Tracking No: 920346490) was delivered to me, Shipment 1/2 (Tracking No: 920346492) has still not been delivered. Today is ...
I bought the Bershka brand from Trendyol on November 25 for 1790 TL per month. The next day I realized that I had chosen a small piece, I immediately bought my size again and wanted to cancel it, but I cannot cancel it because it is in the preparation phase. I can't understand this, the product that...
placed an order for a Bershka jacket through Trendyol, but neither the jacket has arrived nor any action has been taken. We trust Trendyol for our orders. The product, which was supposed to be delivered today, hasn't even been dispatched yet. When I contacted Trendyol, they mentioned that if the pro...
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