I purchased a sweatshirt and tracksuit set from Bershka via Trendyol on 28 November, and my order number is 10736737956. Although many days have passed since the purchase, the order status still appears as “preparing,” and the products have not been shipped or delivered to me. I contacted customer service about this delay, and I was only given an apology, but no concrete action was taken to progress the order or provide a clear shipping date. The continued “preparing” status without any update is causing serious inconvenience. I request that my order be shipped without any further delay and that the sweatshirt and tracksuit set be delivered to me as soon as possible. I also expect to be informed clearly about the current status of my order and the estimated delivery date.
I placed an order for 9 items through the Bershka mobile app on January 14, 2025. The estimated delivery date was between January 15 and January 27, yet my order has been stuck in the “preparing in warehouse” status ever since. I made a large purchase, and I do not want to be left without my items....
I placed an order with Bershka (order number 40262902146) online, and it has been 9 days without any progress. My order is still showing as "preparing," and it hasn’t even been shipped yet. I’m extremely disappointed with how slow the process is for such a large company. This kind of delay makes me ...
On September 27, I placed an order for a tracksuit set (top and bottom) through Bershka’s mobile app. My order was supposed to be delivered on September 29, but the shipping company failed to deliver it on time, and it was sent back to their Kartal branch. Since then, there has been no movement or u...
I placed an order with Bershka on 29 November 2025 for a studded star top and matching tracksuit bottoms, with order number 40249392833, choosing home delivery. The estimated delivery window was between the 7th and 8th of this month, but today is the 13th, and my order has still not been shipped, an...
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