On July 17, 2025, I initiated a return for all the items I purchased from Bershka’s online store (Order No: 40229586605), with a total refund amount of $83. However, since my credit card was canceled, I realized that the refund never reached my account. It’s been about three months, and I’m still waiting to receive my money back. During this period, I requested that the refund be processed using my new card details or my active IBAN, but nothing has been resolved.
When I contacted Bershka customer service, they told me that the refund couldn’t be processed on their end and that I needed to contact my bank. However, when I spoke with my bank, they explained that since the card was canceled, the refund couldn’t be completed and the amount had been returned to Bershka. They confirmed that while they can’t authorize a card-based refund, my account and IBAN are both active. I also submitted a transaction dispute during this process.
I’m requesting that Bershka reissue the refund using my current card or active IBAN and provide a clear update on how this issue will be resolved. I’ve been waiting patiently for months, and I’d appreciate timely communication and action regarding my refund.
I canceled my Bershka order (40177831549) right after purchasing it on August 29th, but I still haven’t received my refund. When I contacted Bershka, they said the delay was due to my bank, but that doesn’t make sense to me. Normally, when I cancel orders or process refunds, the money is quickly cre...
I placed an order with Bershka on September 5, 2024, but for some unknown reason, my order was canceled after I had already paid for it. Despite the cancellation, I haven’t received a refund, and I’m unable to contact Bershka customer service for any updates. This is extremely frustrating, and I hav...
On October 16, 2025, at 13:17, I made a purchase of 6 items totaling $252 USD at the Bershka store in IST–Buyaka Mall, using Akbank QR Payment (Invoice No: 16626-31-037602, Transaction No: 50026). The next day, October 17, 2025, at 10:53, I returned 3 of those items to the same store. Although the r...
I purchased an electronic gift card from Bershka on 02/01/2025 with order number 40283855196, but despite the charge being processed on my credit card, the gift card has not been delivered. I contacted their WhatsApp support, and they assured me the issue would be resolved, but nothing has been done...
I placed an order with Bershka (order number 40185343759) three weeks ago, and it still hasn’t arrived. After reporting the issue, I contacted Hepsijet, who confirmed that my package was lost in transit. They informed me that Bershka must handle the situation by issuing a refund or sending a replace...
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