My Bershka order was marked as delivered, but I never received it. How can I resolve it?

On October 29, 2025, I ordered a men’s leather jacket for $59 at the Bershka store in Adana Optimum. My order number is 40247642969. On October 30, I was told the item had shipped, but 13 days later it still hasn’t been delivered. During this time, I called the store 4–5 times and visited twice. Eac...

I ordered a top from Bershka on October 3, and it still hasn’t arrived. My order number is 403258668764, and it’s been over a month now. The delay and lack of communication are unacceptable, and the customer service has been disgraceful. I received a message a few weeks ago stating that delivery was...

My Bershka order (No: 40227615207), which was delivered today, arrived defective. I immediately requested a return and selected the “defective item” option. However, I never received the return label email. I waited another 30 minutes, and still nothing arrived. When I called customer service, they ...

I placed an order with Bershka (Order No: 40244512461) for a pair of wide-ankle heeled boots in reddish brown, choosing the home delivery with express shipping option. I paid a total of $121, including the extra fee for fast delivery. I placed the order on Sunday, and by Tuesday, I received a notifi...

On October 7, 2025, I placed an order from Bershka’s online store for an oversized faux leather blazer (0653867760503) and two short-sleeve crewneck t-shirts. My order number is 40326481448, and I paid a total of $112. The system shows that my order was delivered on October 13, 2025, but no package ...

On October 13, 2025, at 1:38 PM, I placed an order for a pair of boots on Bershka’s online store, choosing the “Pick Up in 4 Hours” option from the Akasya AVM branch (Order No: 40244173705). However, even after more than four hours, my order status still shows “being prepared at the warehouse”, and ...

I canceled my Bershka order before the product was even delivered, yet my refund still hasn’t been processed. I’ve been trying to contact customer service, but it’s completely impossible to reach anyone. The support line either doesn’t connect or keeps me waiting without a response. It’s unacceptab...

On October 5, I placed an order from Bershka’s online store with the order number 40322841396 and selected the “Same-Day Delivery Istanbul” option. When I placed the order, it clearly stated that I would receive my package on October 6, and I even paid an additional $4 for this service. My delivery ...

On October 2, 2025, at 1:30 PM, I placed an online order through the Bershka Ankamall store and selected the “Pick up in 4 hours” option. When I arrived at the store around 5:30 PM, I was told that my order hadn’t appeared in their system. I ended up waiting for over an hour, but despite the delay, ...

On September 20, 2025, I placed an order for two items through the Bershka mobile app, with a total value of $122 (product codes: 9007/668700 and 1602/664/040). My order number is 40315300622. The delivery address was listed as Kocaeli, and the products were supposed to be delivered no later than Se...

On September 27, I placed an order for a tracksuit set (top and bottom) through Bershka’s mobile app. My order was supposed to be delivered on September 29, but the shipping company failed to deliver it on time, and it was sent back to their Kartal branch. Since then, there has been no movement or u...

On September 10, 2024, I placed an order for a pair of boots from Bershka’s online store (Order No: 40239015033). The estimated delivery date was September 17, 2024, but as of today, September 19, 2024, the order status still shows “processing” and there is no shipping activity. I successfully comp...

I am very disappointed with my Bershka order. They kept me waiting for a month and, in the end, told me my order was lost. I usually have no issues with the delivery service—though it can sometimes take a bit long—but this time I was truly disappointed with my experience with Bershka. I hope they im...

On July 7th, 2025, I placed an order via bershka.com, requesting in-store delivery to Istanbul Emaar AVM Bershka. According to the tracking information, the package was handed over to Kargoist and reached the Kadıköy branch on July 8th, 2025. However, the status remained unchanged for weeks, with no...

I placed an order from Bershka on May 26. My order has been in the "shipped" stage for more than a month. I talked to customer service almost every day, they said they created a request. In another call, they said my cargo was lost and created a new order request. When I called again today, I learne...

I ordered a pair of shoes from Bershka's online app and, due to urgency, chose the same-day delivery option and paid extra. The shoes were delivered that day, but my order was automatically refunded today. I specifically ordered online because the shoes were unavailable in stores, and now I’ve been ...

On March 23, 2025, I placed an order through the Bershka website with Order No: 40296288882. My order was split into two separate shipments in the system. Although Shipment 2/2 (Tracking No: 920346490) was delivered to me, Shipment 1/2 (Tracking No: 920346492) has still not been delivered. Today is ...

Bershka hasn't given my order to cargo yet and it's been about a week! I understand there was a special day of my country but except that, they had 4 days to give cargo. I even contacted customer service to ask for an update, but they just gave generic responses with no real explanation. Bershka nev...

I waited for three weeks for my order, which was marked as "being prepared." I reached out multiple times to Bershka, seeking an update, but unfortunately, I never got a clear response. After all that waiting and effort, I checked the status only to discover that my order had been canceled without a...

I placed an order with Bershka on January 4, 2025, and it was supposed to arrive between January 4 and February 24, 2025. However, it has been almost a month, and I still haven’t received my order. This delay is unacceptable and causes unnecessary frustration for customers. I trusted Bershka to del...

I placed an order for 9 items through the Bershka mobile app on January 14, 2025. The estimated delivery date was between January 15 and January 27, yet my order has been stuck in the “preparing in warehouse” status ever since. I made a large purchase, and I do not want to be left without my items....

I canceled my order from Bershka, but they haven’t refunded my money. When I first contacted them, they told me to wait 14 days for the refund to be processed. I waited patiently, but nothing was refunded. When I reached out again, they claimed that my bank had blocked the transaction, but my bank c...

I purchased an electronic gift card from Bershka on 02/01/2025 with order number 40283855196, but despite the charge being processed on my credit card, the gift card has not been delivered. I contacted their WhatsApp support, and they assured me the issue would be resolved, but nothing has been done...

I bought a coat from the mall, but they said they would deliver it to my home. I agreed and waited for the delivery. Three days later, Bershka sent me an email saying, "Your order has been delivered." However, I never received it—it hasn’t been delivered. I double-checked with my neighbors and build...