My Bershka order was marked as delivered, but I never received it. How can I resolve it?

Verify the tracking information and make sure the delivery address is valid if your Bershka order was recorded as delivered but you never received it. It's worthwhile to check the neighbour or a nearby parcel locker as items are occasionally delivered there. Use your purchase number and tracking information to get in touch with Bershka's customer support via their website or social media accounts if the package is still missing.

Request that Bershka look into the courier's problem. Ask for proof of delivery if the courier says it was delivered. If the package was lost or stolen, Bershka may make a claim with the courier and either send your order again or give you a refund. You can contest the charge with your payment provider if an agreement cannot be reached. Save any paperwork in case you need to take additional action.

This is the information we have, but if you have more insights from your experience, please share in the comments.