My Bershka order was marked as delivered, but I never received it. How can I resolve it?

On January 1, I placed an order for a pair of cowboy boots through Bershka’s official website. My order number is 40343983016, and at the time of purchase, the delivery date was shown as January 15–16. However, despite 16 days having passed and the delivery window expiring, my product has still not ...

My order number 40343812562, which I placed through Bershka’s online store on January 15, 2026, was shipped via Hepsijet. However, the couriers never came to my address and did not attempt to contact me by phone, yet a return process was arbitrarily initiated for my items. No courier came to my hom...

On November 28, 2025, I purchased a blue hoodie (Ref. 7369/190/400) from Bershka. I bought this item during the November sales, but it wasn’t shipped until nearly a month later, via a shipping company called Cargo X. The courier company tried to call me only once, around December 13, 2025. I wasn’t ...

On December 12, 2025, I purchased a black quilted men’s jacket (product code: 6773/777/800) from Bershka’s official website. I paid $50 in three installments using my credit card. My order was processed to be shipped via UPS Turkey, and the delivery window was stated as December 17–19, 2025. However...

On November 27, 2025, I placed an order for three short-sleeve T-shirts in different colors on Bershka’s online website. My order number is 40253853811, and my tracking number is 635739330308. At the time of purchase, the delivery window was stated as December 9–12, 2025, but despite nearly one mont...

On November 27, 2025, I placed order number 40331352896 on the Bershka online store, purchasing a double-studded hairband, baggy fit balloon-cut pants, and a knitted sweater. I paid a total of $50, and I was initially informed by email that there would be a delay with my order. Even though my order...

On 26 November, I purchased a brown leather jacket with fur details in size M from Bershka’s website using the guest checkout option. I paid ₺2,090 by credit card for this order, and my order number is 40253989979. Although I received an order confirmation message and have my order number, more than...

On November 27, 2025, I placed an order from Bershka totaling ₺6,290, including a few tops, a jacket, a shirt and trousers. The delivery was announced for the period between December 10, 2025 and December 12, 2025. I waited for days for my order to be shipped, and without any prior information or ju...

On October 29, 2025, I ordered a men’s leather jacket for $59 at the Bershka store in Adana Optimum. My order number is 40247642969. On October 30, I was told the item had shipped, but 13 days later it still hasn’t been delivered. During this time, I called the store 4–5 times and visited twice. Eac...

I ordered a top from Bershka on October 3, and it still hasn’t arrived. My order number is 403258668764, and it’s been over a month now. The delay and lack of communication are unacceptable, and the customer service has been disgraceful. I received a message a few weeks ago stating that delivery was...

My Bershka order (No: 40227615207), which was delivered today, arrived defective. I immediately requested a return and selected the “defective item” option. However, I never received the return label email. I waited another 30 minutes, and still nothing arrived. When I called customer service, they ...

I placed an order with Bershka (Order No: 40244512461) for a pair of wide-ankle heeled boots in reddish brown, choosing the home delivery with express shipping option. I paid a total of $121, including the extra fee for fast delivery. I placed the order on Sunday, and by Tuesday, I received a notifi...

On October 7, 2025, I placed an order from Bershka’s online store for an oversized faux leather blazer (0653867760503) and two short-sleeve crewneck t-shirts. My order number is 40326481448, and I paid a total of $112. The system shows that my order was delivered on October 13, 2025, but no package ...

On October 13, 2025, at 1:38 PM, I placed an order for a pair of boots on Bershka’s online store, choosing the “Pick Up in 4 Hours” option from the Akasya AVM branch (Order No: 40244173705). However, even after more than four hours, my order status still shows “being prepared at the warehouse”, and ...

I canceled my Bershka order before the product was even delivered, yet my refund still hasn’t been processed. I’ve been trying to contact customer service, but it’s completely impossible to reach anyone. The support line either doesn’t connect or keeps me waiting without a response. It’s unacceptab...

On October 5, I placed an order from Bershka’s online store with the order number 40322841396 and selected the “Same-Day Delivery Istanbul” option. When I placed the order, it clearly stated that I would receive my package on October 6, and I even paid an additional $4 for this service. My delivery ...

On October 2, 2025, at 1:30 PM, I placed an online order through the Bershka Ankamall store and selected the “Pick up in 4 hours” option. When I arrived at the store around 5:30 PM, I was told that my order hadn’t appeared in their system. I ended up waiting for over an hour, but despite the delay, ...

On September 20, 2025, I placed an order for two items through the Bershka mobile app, with a total value of $122 (product codes: 9007/668700 and 1602/664/040). My order number is 40315300622. The delivery address was listed as Kocaeli, and the products were supposed to be delivered no later than Se...

On September 27, I placed an order for a tracksuit set (top and bottom) through Bershka’s mobile app. My order was supposed to be delivered on September 29, but the shipping company failed to deliver it on time, and it was sent back to their Kartal branch. Since then, there has been no movement or u...

On September 10, 2024, I placed an order for a pair of boots from Bershka’s online store (Order No: 40239015033). The estimated delivery date was September 17, 2024, but as of today, September 19, 2024, the order status still shows “processing” and there is no shipping activity. I successfully comp...

I am very disappointed with my Bershka order. They kept me waiting for a month and, in the end, told me my order was lost. I usually have no issues with the delivery service—though it can sometimes take a bit long—but this time I was truly disappointed with my experience with Bershka. I hope they im...

On July 7th, 2025, I placed an order via bershka.com, requesting in-store delivery to Istanbul Emaar AVM Bershka. According to the tracking information, the package was handed over to Kargoist and reached the Kadıköy branch on July 8th, 2025. However, the status remained unchanged for weeks, with no...

I placed an order from Bershka on May 26. My order has been in the "shipped" stage for more than a month. I talked to customer service almost every day, they said they created a request. In another call, they said my cargo was lost and created a new order request. When I called again today, I learne...