I canceled my order from Bershka, but they haven’t refunded my money. When I first contacted them, they told me to wait 14 days for the refund to be processed. I waited patiently, but nothing was refunded. When I reached out again, they claimed that my bank had blocked the transaction, but my bank confirmed that there is no issue on their end.
To resolve the issue, Bershka requested a provision code from my bank, which I provided. However, after sending it via email, they rejected my request and are refusing to take responsibility for returning my money.
This is completely unacceptable. I expect an immediate resolution—either process my refund now or provide a valid explanation as to why my money is being held. Bershka must take responsibility for their payment system errors instead of blaming the bank!
I canceled my Bershka order (40177831549) right after purchasing it on August 29th, but I still haven’t received my refund. When I contacted Bershka, they said the delay was due to my bank, but that doesn’t make sense to me. Normally, when I cancel orders or process refunds, the money is quickly cre...
I placed an order with Bershka, only to find that they canceled it without any explanation and then closed my account. Now, I can't even access my account, and my refund still hasn’t been processed after four days. This lack of communication is incredibly frustrating—I’ve emailed customer service mu...
I canceled my Bershka order before the product was even delivered, yet my refund still hasn’t been processed. I’ve been trying to contact customer service, but it’s completely impossible to reach anyone. The support line either doesn’t connect or keeps me waiting without a response. It’s unacceptab...
My refund has been stuck for a month, and I've been struggling to get it released! Due to the fact that Bershka customer service has not informed the bank, the payment has been prevented. Attention is required immediately. Calls to customer service are not being answered, and there is no dialogue on...
On August 27, I placed an order with Bershka, paying extra for guaranteed same-day delivery. However, the package wasn’t delivered until the next day, August 28. Despite contacting Bershka’s customer service multiple times, they still haven’t refunded the shipping fee. The package wasn’t even dispat...
Comments