I play Lords Mobile by IGG on my Android device, and yesterday my account (ID: 1275786453) was suddenly muted without any explanation. No duration was provided, and I was never informed about why I was muted. As a result, I cannot send messages or participate in chat, which significantly affects my ...
I play Doomsday: Last Survivors by IGG, and on August 20, 2023, I noticed that one of my in-game purchases was charged twice by mistake. I immediately contacted IGG support, but received no proper response. Since the company ignored my request, I filed a refund claim through Apple, which was approve...
On June 2, 2025, a duplicate payment was mistakenly processed on my account for Viking Rise by IGG. As of June 8, 2025, despite my repeated attempts, the issue has still not been resolved. Neither a refund nor the equivalent in-game rewards have been provided. This is a very simple matter that shou...
Hello, I am a player from a Turkish server, and I have been playing IGG games for a long time. However, there is a recurring and very frustrating problem: every time the game is updated, serious bugs appear. When this happens, nobody addresses the issues quickly, and players like me are left unable ...
Hello, today when I logged into my IGG account, I discovered that my game account was linked to a completely new profile. As a result, all of my progress and in-game purchases were erased. I can no longer access the account I spent so much time and money developing. Unfortunately, I do not remember...
The game Viking Rise: Valhalla on Google Play has caused me serious problems. My younger brother made multiple purchases of diamond-like in-game packs without my knowledge. No password, PIN, or additional verification was required for these transactions, which allowed the purchases to go through far...
Hello, I am playing Castle Crush through Igg.com, but the game keeps crashing and logging me out. Whenever I start a battle, a network error symbol appears as if there is a connection issue. However, my internet is perfectly fine—I have a 100 MB high-speed connection and no problems at all with othe...
After updating my game on Igg.com, I lost access to my old account. When I tried to log back in, my previous progress was gone, and a completely new account appeared instead. Originally, I had linked my old game to my Facebook account, but now when I log in through Facebook, it only opens a differen...
My Lords Mobile account on Igg.com has been hacked and stolen. Whenever I try to log in, I receive a message saying the account is being accessed from another device. To make matters worse, the hacker even changed my in-game nickname, so I cannot locate my original profile anymore. I have been play...
Hello, I urgently need support. I had a Lords Mobile account with a level 25 castle, but unfortunately, I never linked it to an email or phone number. After resetting my device, I completely lost access to the account and do not even have the ID anymore. I already sent IGG a support ticket with an ...
In IGG Throne Wars: Conquest, there was a “Buy 1 Get 1 Free” package promotion. I purchased an 84₺ package, but the free bonus package that was supposed to come with it was never credited to my account. I submitted a ticket to IGG support, and they told me I could claim another package instead. How...