I am submitting a formal complaint about IGG’s mobile game Viking Rise regarding the refusal to delete my account despit...e my clear request, and the ongoing toxic and unsafe in‑game environment that I and many other players have experienced. On June 29th, 2026, I requested that my Viking Rise account
I play Lords Mobile by IGG on my Android device, and yesterday my account (ID: 1275786453) was suddenly muted without an...y explanation. No duration was provided, and I was never informed about why I was muted. As a result, I cannot send messages or participate in chat, which significantly affects my
I play Doomsday: Last Survivors by IGG, and on August 20, 2023, I noticed that one of my in-game purchases was charged t...wice by mistake. I immediately contacted IGG support, but received no proper response. Since the company ignored my request, I filed a refund claim through Apple, which was approve
On June 2, 2025, a duplicate payment was mistakenly processed on my account for Viking Rise by IGG. As of June 8, 2025, ...despite my repeated attempts, the issue has still not been resolved. Neither a refund nor the equivalent in-game rewards have been provided. This is a very simple matter that shou
Hello, I am a player from a Turkish server, and I have been playing IGG games for a long time. However, there is a recur...ring and very frustrating problem: every time the game is updated, serious bugs appear. When this happens, nobody addresses the issues quickly, and players like me are left unable
Hello, today when I logged into my IGG account, I discovered that my game account was linked to a completely new profile.... As a result, all of my progress and in-game purchases were erased. I can no longer access the account I spent so much time and money developing. Unfortunately, I do not remember
The game Viking Rise: Valhalla on Google Play has caused me serious problems. My younger brother made multiple purchases... of diamond-like in-game packs without my knowledge. No password, PIN, or additional verification was required for these transactions, which allowed the purchases to go through far
Hello, I am playing Castle Crush through Igg.com, but the game keeps crashing and logging me out. Whenever I start a bat...tle, a network error symbol appears as if there is a connection issue. However, my internet is perfectly fine—I have a 100 MB high-speed connection and no problems at all with othe
After updating my game on Igg.com, I lost access to my old account. When I tried to log back in, my previous progress wa...s gone, and a completely new account appeared instead. Originally, I had linked my old game to my Facebook account, but now when I log in through Facebook, it only opens a differen
IGG is a global video game developer and publisher founded in 2006 and headquartered in Singapore. The company develops and operates free-to-play mobile, PC, and web games, serving players in more than 200 countries. IGG is publicly listed on the Hong Kong Stock Exchange and is known for popular titles such as Lords Mobile, Castle Clash, Doomsday: Last Survivors, Viking Rise, and Time Princess.
Customer support: Available through the official IGG Service Center and in-game support system.
Customer support email: [email protected]
Complaint email: [email protected]
IGG operates in the video game development and digital entertainment industry. The company develops, publishes, and manages free-to-play games for mobile devices, PCs, and web browsers while generating revenue through in-game purchases and live service features.
User feedback is mixed, with complaints commonly related to account access, in-game purchases, technical issues, and customer support.
If you've experienced issues with IGG, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
