I play Lords Mobile by IGG on my Android device, and yesterday my account (ID: 1275786453) was suddenly muted without any explanation. No duration was provided, and I was never informed about why I was muted. As a result, I cannot send messages or participate in chat, which significantly affects my ...
I play Doomsday: Last Survivors by IGG, and on August 20, 2023, I noticed that one of my in-game purchases was charged twice by mistake. I immediately contacted IGG support, but received no proper response. Since the company ignored my request, I filed a refund claim through Apple, which was approve...
On June 2, 2025, a duplicate payment was mistakenly processed on my account for Viking Rise by IGG. As of June 8, 2025, despite my repeated attempts, the issue has still not been resolved. Neither a refund nor the equivalent in-game rewards have been provided. This is a very simple matter that shou...
Hello, I am a player from a Turkish server, and I have been playing IGG games for a long time. However, there is a recurring and very frustrating problem: every time the game is updated, serious bugs appear. When this happens, nobody addresses the issues quickly, and players like me are left unable ...
Hello, today when I logged into my IGG account, I discovered that my game account was linked to a completely new profile. As a result, all of my progress and in-game purchases were erased. I can no longer access the account I spent so much time and money developing. Unfortunately, I do not remember...
The game Viking Rise: Valhalla on Google Play has caused me serious problems. My younger brother made multiple purchases of diamond-like in-game packs without my knowledge. No password, PIN, or additional verification was required for these transactions, which allowed the purchases to go through far...
Hello, I am playing Castle Crush through Igg.com, but the game keeps crashing and logging me out. Whenever I start a battle, a network error symbol appears as if there is a connection issue. However, my internet is perfectly fine—I have a 100 MB high-speed connection and no problems at all with othe...
After updating my game on Igg.com, I lost access to my old account. When I tried to log back in, my previous progress was gone, and a completely new account appeared instead. Originally, I had linked my old game to my Facebook account, but now when I log in through Facebook, it only opens a differen...
My Lords Mobile account on Igg.com has been hacked and stolen. Whenever I try to log in, I receive a message saying the account is being accessed from another device. To make matters worse, the hacker even changed my in-game nickname, so I cannot locate my original profile anymore. I have been play...
Hello, I urgently need support. I had a Lords Mobile account with a level 25 castle, but unfortunately, I never linked it to an email or phone number. After resetting my device, I completely lost access to the account and do not even have the ID anymore. I already sent IGG a support ticket with an ...
In IGG Throne Wars: Conquest, there was a “Buy 1 Get 1 Free” package promotion. I purchased an 84₺ package, but the free bonus package that was supposed to come with it was never credited to my account. I submitted a ticket to IGG support, and they told me I could claim another package instead. How...
I play an IGG game using my Facebook login, and my account keeps getting accessed by someone else—even after I changed every password (Facebook, Google, and IGG). I noticed strange in-game activity I didn’t make, which proves another person is logging in and playing on my profile. I followed all bas...
I recently discovered that my bank card was charged without my permission through the Google IGG mobile game. The transaction went through without any password verification or authorization from me, and the total amount withdrawn was ₺1200. I want to be very clear: I did not make this purchase, and ...