On September 27, I placed an order for a tracksuit set (top and bottom) through Bershka’s mobile app. My order was supposed to be delivered on September 29, but the shipping company failed to deliver it on time, and it was sent back to their Kartal branch. Since then, there has been no movement or update on my shipment.
When I contacted the courier company, they only told me, “We’ll call the branch,” but I never received any further update or assistance. I find it extremely disappointing that a reputable brand like Bershka works with such an unreliable and unresponsive shipping company.
I’m requesting that my order be delivered to me as soon as possible and that Bershka resolve this issue promptly to make up for the inconvenience I’ve experienced. Thank you.
I placed an order with Bershka on 29 November 2025 for a studded star top and matching tracksuit bottoms, with order number 40249392833, choosing home delivery. The estimated delivery window was between the 7th and 8th of this month, but today is the 13th, and my order has still not been shipped, an...
I purchased a sweatshirt and tracksuit set from Bershka via Trendyol on 28 November, and my order number is 10736737956. Although many days have passed since the purchase, the order status still appears as “preparing,” and the products have not been shipped or delivered to me. I contacted customer s...
I placed an order for a coat from Bershka's online store, and they promised delivery between November 21-25. Unfortunately, Hepsijet’s tracking system indicated that the package was delayed in transit to Bursa for several days with no updates provided. In the end, I discovered that my package had go...
I placed an order on Monday, March 6th and the app stated that the order would be delivered by Friday, March 10th at the latest. My order was shipped on Thursday, March 9th, but today is Tuesday, March 14th and my order still hasn't arrived. How can there be such a significant delay? I have been in ...
On August 27, I placed an order with Bershka, paying extra for guaranteed same-day delivery. However, the package wasn’t delivered until the next day, August 28. Despite contacting Bershka’s customer service multiple times, they still haven’t refunded the shipping fee. The package wasn’t even dispat...
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