"Even though it was a long process, I thank the employees who did their job properly."
"My problem was resolved. My refrigerator was replaced under warranty. Thank you"
I bought a brand-new refrigerator from Arçelik. When it arrived, it was scratched from top to bottom and even had a motherboard issue. The delivery team saw the problem and took notes. About a week later, the replacement unit was delivered. And guess what? The new refrigerator had a bulge on the sid...
In 2022, I purchased an Arçelik A32A550B model television for my summer house. As a government employee living in Ankara, I can stay at my summer house for a maximum of three weeks per year, so I’ve used the TV for only 63 days in total. Last week, the television broke down, and I called the authori...
My Arçelik 9146yk washer-dryer hasn't been working for about 10 days. After the problem started, I called the authorized service center. The service center told me that a defective part was unavailable and that I needed to buy a new one. However, only one part of my machine is defective, and I don't...
A service appointment was scheduled for my Arçelik 9100DMX washing machine today (October 20) between 6:00 p.m. and 8:00 p.m. However, I received a call at 4:30 p.m., and since I couldn’t answer at that moment, my appointment was canceled. After that, no notification was given to me, and I was simpl...
On September 15, 2025, while cooking on my Arçelik OCD T 651 ES built-in glass stove, I suddenly heard a noise, and the pot jumped into the air. I saw that the glass surface of the stove had completely shattered. I have been using the product for about a year, and it is under warranty until 2032. I ...
The Stainpro 9 kg washing machine I purchased from Arçelik has started showing serious paint peeling and rusting problems in less than three years, during a time when sustainability is so highly emphasized. Rust has formed especially under the detergent drawer, and the machine now looks worse than m...
My Arçelik TV, model A43 D 695, is still under warranty, and there is a light leakage issue on the upper left side of the screen. Despite repeatedly submitting service requests to the authorized service center, they only came to inspect the device and claimed that no problem was found, saying they h...
Due to a P1 error on my Arçelik dishwasher, I called the authorized service. The product was out of warranty, and I paid ₺650 as a fault diagnosis fee. The service claimed the issue was with the control board and quoted ₺4,200 for a replacement. I declined the repair. Later, I purchased a new board ...
In mid-September, the Arçelik authorized service team came to my rental home to install the Arçelik built-in kitchen set for the first time. During the installation, visible damage occurred to my kitchen cabinet, hood, and stove. I have both photos and videos showing the condition before and after t...
When we returned from vacation on August 24, 2025, we noticed that our Arçelik 2781 EB model deep freezer had malfunctioned. Due to a sudden fault, the device had tripped the residual-current circuit breakers, and since we were out of town, we were unaware of the issue. Upon returning home, we found...
I first experienced a water leakage problem with my Arçelik CM 6964 tea maker, so I took it to the Arçelik service center. However, after receiving the device back from service, the heating function stopped working, and this issue occurred today. I have been using the product for about one and a hal...
I have been using the Arçelik SD 9161 upright vacuum cleaner for about 12 months, and for the past 6 months, I have experienced a significant decrease in suction power. Despite regularly cleaning the filter, the problem persisted. I then contacted the authorized service center in Ankara Etlik, where...
On May 25, 2025, while running our Arçelik 700kt 7 kg dryer on a normal program in our home, a fire broke out from the machine and completely destroyed our house. This was the first time such an incident occurred, and the dryer was still under warranty. We immediately contacted Arçelik customer serv...
About a month and a half ago, I purchased the Arçelik 10120 MXS washing machine from an Arçelik dealer, and for the past 20 days, it has been leaking water after every wash. When I contacted the service center, they told me that a screw had gotten into the drum and caused a tear, and therefore regio...
About two months ago, my Arçelik 3910AA model air conditioner malfunctioned, so I called Arçelik customer service and was directed to an authorized service center. When they arrived, they claimed the air conditioner was out of gas, did nothing to fix it, and charged me ₺650 for this incorrect diagno...
On September 5, 2025, the built-in glass stove model OCD T 651 ES, which I purchased from Arçelik a year earlier and was described as “more resistant to impact and explosions,” suddenly exploded during use, despite there being no impact or collision. At the time, only two burners were lit, and anoth...
In 2020, I purchased an Arçelik 270560ESC refrigerator, and a problem resembling mold and decay has appeared on the right side of the unit. I reported this to the authorized service, and after their inspection, they claimed it was “user error” and stated that the replacement could only be made for a...
I purchased the Arçelik 9122PM washing machine in December, and it broke down in March, requiring four parts to be replaced, with the repair taking 2–3 weeks. Now, within a year, the machine has broken down for the second time, and I am once again waiting for service. During this process, I will hav...
The Arçelik 6567wfi dishwasher I purchased online was defective upon first delivery and had to be replaced. However, the replacement product also arrived with serious issues. The door had a dent, the inner body had a hollow, the side wall edges were scratched and had paint chipping, and the deep cle...
We bought the Arçelik 6588 dishwasher five years ago from Selçuklu, Konya. From the day we purchased it, the machine has never washed properly. After every wash, glasses and plates come out slightly dirty and stained, and most of the time we have to wash them by hand again. During the warranty perio...
On August 29, 2025, I purchased a ceramic heater through the Arçelik website with order number 119751789, but despite a long wait, my product has still not been delivered. I contacted customer service about this issue, yet no resolution has been provided and my complaint remains unresolved. I paid ₺...
The dryer I purchased from Arçelik started having issues from the very beginning. First, the motor failed, and then the drum was hitting the side wall, for which a spare part was ordered. Although the product is still under warranty, I had to move to a new house. When I informed the service team, th...