Due to a P1 error on my Arçelik dishwasher, I called the authorized service. The product was out of warranty, and I paid ₺650 as a fault diagnosis fee. The service claimed the issue was with the control board and quoted ₺4,200 for a replacement. I declined the repair. Later, I purchased a new board myself, but discovered that the problem was not with the board. Instead, it was caused by a broken thin cable connected to the board, which I identified and repaired myself. Due to this misdiagnosis, I ended up spending a total of ₺2,500 unnecessarily. I am requesting a refund of the ₺650 I paid to the service. In fact, their incorrect guidance led me to spend ₺2,500. I am filing a complaint against Arçelik for this issue.
I contacted Arçelik through the numbers 0 (850) 255 12 11 and 0 (850) 308 75 62. They told me the main board of my dishwasher was faulty, and 13 days ago they took it from my home, saying it would be returned within two days. They quoted a price of ₺6,400. When I called this Monday after so many day...
I have been experiencing constant power failure issues with my Arçelik 9262 SB dishwasher for about a year. Each time the problem occurs, I call for service and the main board is replaced under warranty, but the same fault returns shortly after. The most recent failure happened on Monday, and when t...
I bought a washing machine from the Arçelik brand. In less than a year, we had to request service on 2 or 3 occasions. Right now, the machine is not rinsing properly; it stops with water still inside. After we requested service, they immediately attributed the issue to a stuck button and attributed ...
On 13.01.2025, the drum of my Arçelik 9123 N MG washing machine broke. The device is only 4 years old, and I am already facing the issue of the boiler breaking. I contacted the Arçelik authorized service and clearly stated that I had identified the malfunction myself and only required a report. Howe...
I bought 3 products from Arçelik, but all of them turned out to be defective and damaged. The refrigerator door was replaced, but the new door wouldn’t close properly. I filed a complaint with Consumer Rights, and a replacement was made, but the shelves in the new product arrived cracked, so they we...
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