On September 5, 2025, the built-in glass stove model OCD T 651 ES, which I purchased from Arçelik a year earlier and was described as “more resistant to impact and explosions,” suddenly exploded during use, despite there being no impact or collision. At the time, only two burners were lit, and another task was being performed next to the stove. With the sound of the explosion, the pot on the stove jumped up, and the glass shattered like ice. The next day, the broken area grew even larger. The service that came the following day stated that they did not see any defect on our part and could not detect any impact. Photos were taken, and we were told that an order would be placed for a replacement. However, on the same day, I received a call from the Arçelik Regional Office, and they said that the engineers had examined the photos and determined that it was “broken due to impact” and that there would be no replacement unless payment was made. The note written by the service technician who came to the house did not state that no impact was detected, only that it was determined from the photos. Due to this contradictory situation, I called Arçelik Customer Service and informed them that the personnel who came to my home did not find any defect, and that I did not agree to the payment request. However, about 30 minutes later, my spouse was called and informed that if payment was not made, the process would not be carried out, and our requests for replacement and physical re-inspection were rejected. I purchased the product from the Ankara/Ankamall store, and the warranty period continues until October 11, 2030. We have not used the stove since the explosion, and our hardship continues during this period.
On 15.09.2025, while cooking on our Arçelik brand built-in black glass-based 4-burner stove in our home in Çankaya, Ankara, we suddenly heard a loud explosion. The pot jumped up and the glass part of the stove was completely shattered. The next day, the authorized service that came after the incident did not detect any signs of impact. They stated that there might have been air trapped inside during manufacturing, which could have caused the glass to explode. My product is under warranty until 2032.
Later, we were called by the Arçelik regional office and were told that their engineers had detected an impact, and that the stove could be replaced if we paid 3,800 TL. Despite requesting the engineer and service reports, we were not given any documents. We have been waiting for a solution for over a month and feel like we are constantly being stalled.
Despite contacting customer service multiple times by phone and online, our complaint was only listened to and we were told 'there is nothing to be done.' I request that my stove be replaced free of charge under warranty.
On September 15, 2025, while cooking on my Arçelik OCD T 651 ES built-in glass stove, I suddenly heard a noise, and the pot jumped into the air. I saw that the glass surface of the stove had completely shattered. I have been using the product for about a year, and it is under warranty until 2032. I ...
The glass on our built-in stove from Arçelik, purchased just 7 months ago, shattered unexpectedly. It’s shocking that a product sold with a two- or three-year warranty isn’t covered if the glass breaks. Why wouldn’t they inform me upfront that the glass could shatter and that such an issue wouldn’t ...
In mid-September, the Arçelik authorized service team came to my rental home to install the Arçelik built-in kitchen set for the first time. During the installation, visible damage occurred to my kitchen cabinet, hood, and stove. I have both photos and videos showing the condition before and after t...
My three-year-old Arçelik built-in stove glass shattered again shortly after a warranty replacement. There was no impact—several areas have cracked, not just one, as shown in photos. Arçelik customer service initially assured me the replacement would be covered under warranty but later changed their...
On November 6, 2025, I purchased an Arçelik washing machine, model 12140 MX, from an authorized dealer, paying 28,500₺. However, despite being brand new, on November 10, 2025, the inner glass of the machine’s door shattered spontaneously while in use. I immediately contacted Arçelik service to reque...
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