On August 29, 2025, I purchased a ceramic heater through the Arçelik website with order number 119751789, but despite a long wait, my product has still not been delivered. I contacted customer service about this issue, yet no resolution has been provided and my complaint remains unresolved. I paid ₺3,599 for my order via credit card. This was my first time shopping on the Arçelik website, and because of this negative experience, I do not plan to shop there again. I request that my product be delivered immediately.
Ten days ago, I purchased the Arçelik 15325 A++ Ecological Inverter air conditioner from Arçelik’s official website. My order number is 119204621. I paid ₺38,800 by credit card. However, my product still hasn’t been delivered. The installation address is in the Elazığ Merkez district. Although I pur...
On November 18, 2024, I purchased an Arçelik refrigerator (Order No. 283614) for ₺42,300, which was delivered on November 20. Shortly after the authorized service left, I noticed the product was defective. I immediately contacted customer service, and my complaint was recorded. The following day, I ...
I purchased an Altus ALK 1270 air conditioner from the Arçelik employee portal on June 18, 2024. Despite being told on July 10, 2024 that the product was shipped, I have not received it. My repeated attempts to contact customer service have gone unanswered. Arçelik's failure to deliver the product a...
We purchased the Arçelik refrigerator with the code 278550 from the store 35 days ago after our previous Arçelik refrigerator broke down. Since we were without a refrigerator, we wanted it delivered as soon as possible. However, due to a lack of staff in the service team, it took an entire week to f...
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