In mid-September, the Arçelik authorized service team came to my rental home to install the Arçelik built-in kitchen set for the first time. During the installation, visible damage occurred to my kitchen cabinet, hood, and stove. I have both photos and videos showing the condition before and after the installation. I reported this issue to Arçelik customer service multiple times. Each time, a new request was opened, but my complaint was redirected to the authorized service—the source of the problem—and all my requests were rejected. The authorized service denied responsibility and refused to acknowledge that they had damaged the product. I am requesting that the damage be repaired, the stove and hood be replaced, and the damage to my kitchen cabinets be compensated. I expect Arçelik to take responsibility for this issue and provide a lasting solution.
I purchased home appliances from Arçelik and scheduled an authorized service appointment a few months later to get them set up. The apartment where the installation occurred is empty. On the day of the appointment, I went to the apartment with the team, and they finished the installation. We left to...
The glass on our built-in stove from Arçelik, purchased just 7 months ago, shattered unexpectedly. It’s shocking that a product sold with a two- or three-year warranty isn’t covered if the glass breaks. Why wouldn’t they inform me upfront that the glass could shatter and that such an issue wouldn’t ...
Today, the products I purchased from Arçelik were delivered to me. However, the authorized service team placed the items in their spots and left without completing the installation or testing the appliances. When I asked why the refrigerator, washing machine, dishwasher, and deep freezer weren’t tes...
On September 15, 2025, while cooking on my Arçelik OCD T 651 ES built-in glass stove, I suddenly heard a noise, and the pot jumped into the air. I saw that the glass surface of the stove had completely shattered. I have been using the product for about a year, and it is under warranty until 2032. I ...
I bought 3 products from Arçelik, but all of them turned out to be defective and damaged. The refrigerator door was replaced, but the new door wouldn’t close properly. I filed a complaint with Consumer Rights, and a replacement was made, but the shelves in the new product arrived cracked, so they we...
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