Arçelik

I am writing to file a formal complaint regarding my Arçelik brand robotic vacuum cleaner. I have been experiencing significant issues with this product, and the customer service process has been deeply frustrating and unacceptable. The new robotic vacuum cleaner, which was provided as a replacement...

Hello, I called Arçelik 4440888 on June 27, 2025, for disassembly/assembly. The service called back on April 4, 2025, and on July 7, Arçelik service disassembled the air conditioner and did not come for installation. After July 7, I called again on August 8, 2025. However, the Arçelik service techni...

I purchased an air conditioner (Model No: 12471 HP) from Arçelik's Karabağ authorized dealer. Despite Arçelik’s official guidelines, the authorized service technician who came for installation failed to perform the vacuuming process. When I raised the issue, I was informed that the step was unnecess...

A very poor experience. We tried to return the portable air conditioner we purchased during its installation by the authorized service team that arrived two days later, but they refused to accept it. The Arçelik Dealer did not answer our calls, and when they did, they claimed the return would be pro...

The Arçelik 9100 PMG 9 kg 1000 DD model washing machine unfortunately fails to perform even its most basic function. It cannot remove simple stains like sweat or baby food — stains that would come out with just handwashing. Because of this, we’ve called authorized service at least 6-7 times. Followi...

I purchased a washing machine from Arçelik, but it doesn’t even remove basic water stains from clothing. The service team has visited my home 2–3 times, but all they’ve done is fiddle with the drain pipe without solving the actual problem. It was completely useless. After much frustration and argume...

Stay away from Arçelik, everyone! As I first explained in my complaint dated July 8, the air conditioner I purchased from Arçelik is still not fixed, despite multiple service calls. Here's the timeline: In our brand-new apartment, the bedroom AC unit stopped cooling. I called Arçelik, and they sent...

On December 28, 2024, we purchased an Arçelik 2681 EB series 286-liter deep freezer from Samsun Öztotuklar Koll. Şti., an Arçelik dealer. The order was registered under my close relative E*** B******, paid for with my credit card, and delivered to the address of Hasan Ali U****** for his use. On Fri...

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I bought a brand-new air conditioner from Arçelik, but unfortunately, it doesn't cool at all. I contacted the service team multiple times and practically begged for a week before they finally came. However, they only checked the unit for two minutes and left without doing anything. The technicians s...

I’ve been an Arçelik customer for years, and all the white goods in my home are from this brand. However, my experience with their refrigerators has turned into a complete disappointment. In 2012, I purchased an Arçelik 2398 CNIY A++ model refrigerator. In 2017, the unit developed a problem with int...

I signed a 3-year contract with Arçelik for filter replacements for the Arçelik 3230 SFC water purification device and paid the full amount in advance. Over two years, the filter was replaced four times, leaving me with five remaining replacement rights. However, for the past 10 months, they’ve repe...

On Monday, July 14, 2025, following my complaints about a refrigerator malfunction, Arçelik decided to offer a replacement at half the price. I was told by the authorized service in Burhaniye, Balıkesir, that they would deliver and replace the refrigerator between 10:00 and 12:00 on that day, and I ...

I purchased a stove from Arçelik and previously had the burner accessories replaced by the authorized service. However, the control knobs (on/off buttons) were not changed during that service. Despite this, the technician recorded in the system that the knobs were replaced — which is completely fals...

I purchased a brand-new refrigerator from Arçelik two months ago and began using it a month later. Shortly after, the door started to emit odd sounds, and then the finish began to flake off. One day, the whole door just came off, and my kitchen turned into a disaster. I reached out to Arçelik hoping...

On June 14, 2025, I contacted Arçelik’s authorized service because the door of my washing machine wouldn’t open, the device kept turning itself on and off, and a loud buzzing sound had started. The technician said the door lock was faulty and replaced it, but nothing changed. I had to call the servi...

I purchased a 6-piece white goods set from Arçelik for my wedding. Among these, the only product I’ve had an issue with is the 6444 OKI Dishwasher, which has only been in use for three and a half weeks. The dishwasher consistently fails to clean 9–10 out of every 20 items placed inside. We end up ei...

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I purchased the Arçelik TKM 9961 S Telve coffee machine hoping for a smooth experience, but it has been a source of frustration from the very beginning. The machine just doesn’t brew coffee at all. I reached out to technical support, and they assured me that the device was functioning properly. Howe...

Today, the products I purchased from Arçelik were delivered to me. However, the authorized service team placed the items in their spots and left without completing the installation or testing the appliances. When I asked why the refrigerator, washing machine, dishwasher, and deep freezer weren’t tes...

I purchased a dryer, washing machine, and deep freezer from Arçelik. From day one, the dryer never completed its programs—clothes either came out soaking wet or heavily creased. When the service team came, they said the machine had to be taken away for testing at the factory. Although I questioned w...

We purchased 23 televisions, 3 washing machines, 1 dryer, and 2 vacuum cleaners from Arçelik, and although payment was made months ago, the delivery to Gökçeada has still not been completed. These products were purchased for our hotel, but due to the failure to deliver them, we have been unable to o...

I have two Arçelik air conditioners in my flat, which were purchased and installed by the contractor company. I want these two air conditioners to be registered under my name. I’ve made numerous applications, but Arçelik has not been able to resolve the issue. Every time I contact customer service, ...

My Arçelik refrigerator has not been repaired, even though more than a month has passed. Two days ago, they brought it back claiming it was fixed, but it still doesn’t work. I wanted to use my right to have it replaced with a new one within the 21-business-day period, but that request was also denie...