The dryer we purchased from an authorized Arçelik dealer has not been drying clothes properly since the day we bought it. Two minutes before the program ends, the timer jumps back to six minutes and never completes the cycle. Water accumulates on the door and at the bottom, and the clothes remain completely wet without drying. Because of this issue, the machine has been sent to the service center three times, and the technicians have visited our home seven times, yet the problem still hasn’t been resolved. Despite requesting a replacement, we were told that only repairs could be done. Every part has been replaced and every screw opened, but the issue persists. Our replacement request was rejected. I have never encountered a brand that fails to stand behind its product and causes such inconvenience to its customers. We will pursue our rights through legal means. We demand that our grievance be resolved immediately and that the product be replaced.
Even though it was a long process, I thank the employees who did their job properly.
After a year of usage, my Arçelik dryer began to malfunction, failing to dry correctly before it had even completed its first year. What once took two hours now takes six. I've lost track of how many times I've contacted for service, and despite having the humidity sensor and card replaced three tim...
I purchased a washing machine from Arçelik, but it doesn’t even remove basic water stains from clothing. The service team has visited my home 2–3 times, but all they’ve done is fiddle with the drain pipe without solving the actual problem. It was completely useless. After much frustration and argume...
The dryer I purchased from Arçelik started having issues from the very beginning. First, the motor failed, and then the drum was hitting the side wall, for which a spare part was ordered. Although the product is still under warranty, I had to move to a new house. When I informed the service team, th...
I purchased a dryer, washing machine, and deep freezer from Arçelik. From day one, the dryer never completed its programs—clothes either came out soaking wet or heavily creased. When the service team came, they said the machine had to be taken away for testing at the factory. Although I questioned w...
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