Arçelik Does Not Stand Behind Its Products

Subject: Arçelik Product and Service Complaint Dear Sir/Madam, The dryer I purchased from the Arçelik brand about a year ago has broken down twice within this short period. The first time was a motor failure, and the second time was a problem with the drum hitting the side wall. It is unacceptable for the same product to malfunction twice in one year. During this process, although a spare part order was placed about 10 days ago, the part did not reach me due to my address change, and I had to struggle for days to open a new service record. Moreover, it was stated that the service would be dispatched again and the same inspections would be carried out, which is both a waste of time and increases my grievance. Furthermore, I observed that a staff member named Mr. Emre from the service teams assigned to me tried to handle the procedures unofficially, "under the table." This situation has completely shaken my trust in the Arçelik brand and made me feel extremely uncomfortable as a customer. I deeply regret not finding the reliable service and customer satisfaction I expected from the Arçelik brand. I don't even want to see my product anymore. My requests: • Initiation of the replacement or return process due to the constant malfunctions of my product, • Necessary investigation regarding the service personnel, • Resolution of my grievance as soon as possible. Otherwise, I would like to inform you that I will apply to the relevant authorities in line with my consumer rights.