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1
Özge is completely dissatisfied with the result

Arçelik CM 6964 Tea Maker Refund Request After Service Failure

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Özge
Arçelik
October 06, 2025 8:15 pm
6

I first experienced a water leakage problem with my Arçelik CM 6964 tea maker, so I took it to the Arçelik service center. However, after receiving the device back from service, the heating function stopped working, and this issue occurred today. I have been using the product for about one and a half years, and it is still under warranty. Due to these recurring malfunctions, I no longer want a repair — I am requesting a replacement or a refund for the product. I kindly ask for my grievance regarding this matter to be resolved.

Özge
Özge
October 14, 2025 3:34 pm

Arçelik has not been able to find any solution other than repairing the tea maker, which broke down consecutively within 1.5 years and for which I have persistently requested a replacement. The tea maker, which I bought for a high price just because it was supposed to be high quality, has disappointed me. I received responses from Arçelik that are not befitting of such a well-established company. I absolutely want a replacement.

Özge
Özge
October 18, 2025 5:27 pm

Despite my insistence on a replacement for my tea maker, which went to service for the second time, its repair was approved, and today the tea maker I received from the service was unrecognizable. The handle was so loose it couldn't carry the water inside, and there were scratches all over it. My regret with Arçelik will last a lifetime. I made a huge mistake by buying and using Arçelik, please don't make the same mistake! I urgently request a replacement.

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