Arçelik Factory Defect Blamed On Customer – Total Service Scandal!

I bought a brand-new refrigerator from Arçelik. When it arrived, it was scratched from top to bottom and even had a motherboard issue. The delivery team saw the problem and took notes. About a week later, the replacement unit was delivered. And guess what? The new refrigerator had a bulge on the side panel. There wasn’t a single scratch or dent from the outside — the surface was completely smooth — but there was a visible bump pushing outward from the inside due to a screw that had been overtightened during assembly. In short, it was a clear factory defect. The technical service team inspected the product and openly said, “Yes, this is a factory defect.” But once the issue was forwarded to the factory and the headquarters, the story completely changed! Suddenly, they claimed it was not a factory defect — and eventually labeled it as a “user error.” So basically, they tried to blame the customer for a mistake made during production. When I objected, they told me, “If we change the refrigerator’s leg, it will fix the issue.” Honestly, that’s absurd. Imagine having a dent on a car’s body and being told it’ll be fixed by changing the tire — that’s exactly how ridiculous this is. Later, the technical team themselves admitted that changing the leg wouldn’t solve the problem. But despite that, the headquarters still decided to call it user error. They literally covered up a factory defect! It’s been only two months since I bought this refrigerator, and the whole experience has been a complete nightmare. I repeatedly asked for a written report or a service document proving it was my fault — they refused to provide anything. I’m saying this clearly: Stay away from Arçelik. A company that hides its factory defects and blames customers for its own mistakes does not deserve anyone’s trust.